The Resource Bank 2.0: : how customer behaviour and technology will change the future of financial services, Brett King, (ebook)

Bank 2.0: : how customer behaviour and technology will change the future of financial services, Brett King, (ebook)

Label
Bank 2.0: : how customer behaviour and technology will change the future of financial services
Title
Bank 2.0:
Title remainder
how customer behaviour and technology will change the future of financial services
Statement of responsibility
Brett King
Creator
Contributor
Subject
Language
eng
Summary
The financial crisis is just beginning for retail institutions. Ninety to ninety-five per cent of bank transactions are executed electronically today. The Internet, ATMs, call centers and smartphones have become mainstream for customers. But banks still classify these as 'alternative channels' and maintain an organization structure where Branch dominates thinking. Continued technology innovations, Web 2.0, social networking, app phones and mobility are also stretching traditional banking models to the limit. BANK 2.0 reveals why customer behavior is so rapidly changing, how branches will evolve, why cheques are disappearing, and why your mobile phone will replace your wallet-all within the next 10 years
Cataloging source
Midwest
http://library.link/vocab/creatorDate
1968-
http://library.link/vocab/creatorName
King, Brett
Dewey number
332.17
Index
no index present
Literary form
non fiction
Nature of contents
dictionaries
http://library.link/vocab/relatedWorkOrContributorName
hoopla digital
http://library.link/vocab/subjectName
  • Banks and banking
  • Bank management
  • Financial services industry
  • Electronic books
Target audience
adult
Label
Bank 2.0: : how customer behaviour and technology will change the future of financial services, Brett King, (ebook)
Link
Instantiates
Publication
Color
multicolored
Dimensions
unknown
Extent
1 online resource
Form of item
  • online
  • electronic
Governing access note
Digital content provided by hoopla
Isbn
9789814312660
Isbn Type
(electronic bk.)
Publisher number
MWT11743269
Specific material designation
remote
Stock number
11743269
System control number
MWT11743269
System details
Mode of access: World Wide Web
Label
Bank 2.0: : how customer behaviour and technology will change the future of financial services, Brett King, (ebook)
Link
Publication
Color
multicolored
Dimensions
unknown
Extent
1 online resource
Form of item
  • online
  • electronic
Governing access note
Digital content provided by hoopla
Isbn
9789814312660
Isbn Type
(electronic bk.)
Publisher number
MWT11743269
Specific material designation
remote
Stock number
11743269
System control number
MWT11743269
System details
Mode of access: World Wide Web

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