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The Resource Black box thinking : why most people never learn from their mistakes--but some do, Matthew Syed

Black box thinking : why most people never learn from their mistakes--but some do, Matthew Syed

Label
Black box thinking : why most people never learn from their mistakes--but some do
Title
Black box thinking
Title remainder
why most people never learn from their mistakes--but some do
Statement of responsibility
Matthew Syed
Creator
Subject
Language
eng
Summary
"Nobody wants to fail. But in highly complex organizations, success can happen only when we confront our mistakes, learn from our own version of a black box, and create a climate where it's safe to fail. We all have to endure failure from time to time, whether it's underperforming at a job interview, flunking an exam, or losing a pickup basketball game. But for people working in safety-critical industries, getting it wrong can have deadly consequences. Consider the shocking fact that preventable medical error is the third-biggest killer in the United States, causing more than 400,000 deaths every year. More people die from mistakes made by doctors and hospitals than from traffic accidents. And most of those mistakes are never made public, because of malpractice settlements with nondisclosure clauses. For a dramatically different approach to failure, look at aviation. Every passenger aircraft in the world is equipped with an almost indestructible black box. Whenever there's any sort of mishap, major or minor, the box is opened, the data is analyzed, and experts figure out exactly what went wrong. Then the facts are published and procedures are changed, so that the same mistakes won't happen again. By applying this method in recent decades, the industry has created an astonishingly good safety record. Few of us put lives at risk in our daily work as surgeons and pilots do, but we all have a strong interest in avoiding predictable and preventable errors. So why don't we all embrace the aviation approach to failure rather than the health-care approach? As Matthew Syed shows in this eye-opening book, the answer is rooted in human psychology and organizational culture. Syed argues that the most important determinant of success in any field is an acknowledgment of failure and a willingness to engage with it. Yet most of us are stuck in a relationship with failure that impedes progress, halts innovation, and damages our careers and personal lives. We rarely acknowledge or learn from failure--even though we often claim the opposite. We think we have 20/20 hindsight, but our vision is usually fuzzy. Syed draws on a wide range of sources--from anthropology and psychology to history and complexity theory--to explore the subtle but predictable patterns of human error and our defensive responses to error. He also shares fascinating stories of individuals and organizations that have successfully embraced a black box approach to improvement, such as David Beckham, the Mercedes F1 team, and Dropbox"--
Assigning source
Provided by publisher
Cataloging source
DLC
http://library.link/vocab/creatorName
Syed, Matthew
Dewey number
158.1
Illustrations
illustrations
Index
index present
LC call number
BF575.F14
LC item number
S94 2015
Literary form
non fiction
Nature of contents
bibliography
http://library.link/vocab/subjectName
  • Failure (Psychology)
  • Errors
  • Success
  • Organizational behavior
Label
Black box thinking : why most people never learn from their mistakes--but some do, Matthew Syed
Instantiates
Publication
Bibliography note
Includes bibliographical references (pages 297-310) and index
Carrier category
volume
Carrier MARC source
rdacarrier
Content category
text
Content type MARC source
rdacontent
Dimensions
24 cm
Extent
xi, 322 pages
Isbn
9781591848226
Lccn
2015040860
Media category
unmediated
Media MARC source
rdamedia
Other physical details
illustrations
System control number
  • 2015040860
  • 1505429
Label
Black box thinking : why most people never learn from their mistakes--but some do, Matthew Syed
Publication
Bibliography note
Includes bibliographical references (pages 297-310) and index
Carrier category
volume
Carrier MARC source
rdacarrier
Content category
text
Content type MARC source
rdacontent
Dimensions
24 cm
Extent
xi, 322 pages
Isbn
9781591848226
Lccn
2015040860
Media category
unmediated
Media MARC source
rdamedia
Other physical details
illustrations
System control number
  • 2015040860
  • 1505429

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