The Resource Complaints, Video Arts (Firm)., (evideo)

Complaints, Video Arts (Firm)., (evideo)

Label
Complaints
Title
Complaints
Statement of responsibility
Video Arts (Firm).
Contributor
Film distributor
Subject
Genre
Language
  • eng
  • eng
  • eng
  • eng
Summary
When things go wrong with a product or service, sometimes it's no-one's fault. However, customers, the most important people to any organization, can be affected. It is estimated that every dissatisfied customer shares their bad experience with seven people. Knowing how to handle a customer complaint is a key skill for all customer-facing staff; a well-handled complaint can often achieve a great deal for your business. This video will help learners: identify areas where complaint-handling skills need improvement; specify actions and features which lead to successful complaint handling; recognize the importance of professionally handled complaints; describe five key tactics to use when handling complaints; and devise an action plan to develop complaint-handling skills
Member of
Cataloging source
AzPhAEM
Characteristic
videorecording
Intended audience
11 & up
Language note
Closed-captioned
http://library.link/vocab/relatedWorkOrContributorName
  • Films on Demand
  • Films Media Group
  • Video Arts (Firm)
Runtime
25
Series statement
Customer Service & Sales Classics
http://library.link/vocab/subjectName
  • Consumer complaints
  • Selling
  • Customer relations
Technique
live action
Label
Complaints, Video Arts (Firm)., (evideo)
Link
https://www.nclive.org/cgi-bin/nclsm?url=http://fod.infobase.com/PortalPlaylists.aspx?wID=242461&xtid=124112
Instantiates
Publication
Copyright
Note
  • Originally released by Video Arts (Firm), 2012
  • Streaming video file encoded with permission for digital streaming by Films Media Group on October 25, 2016
Carrier category
online resource
Carrier category code
cr
Carrier MARC source
rdacarrier
Color
multicolored
Configuration of playback channels
unknown
Content category
two-dimensional moving image
Content type code
tdi
Content type MARC source
rdacontent
Contents
  • Agree on a Course of Action
  • (3:28)
  • Check it is Carried Out
  • (4:37)
  • Complaint Management
  • (1:39)
  • Credits: Complaints: Customer Service & Sales Classics
  • (0:26)
  • Testing
  • (2:34)
  • Complaints: Introduction
  • (0:56)
  • Listen
  • (4:18)
  • Sympathize
  • (5:27)
  • Ask the Right Questions
  • (3:55)
Dimensions
unknown
Extent
1 online resource (1 video file (25 min., 1 sec.))
Form of item
online
Governing access note
Access requires authentication through Films on Demand
Media category
computer
Media MARC source
rdamedia
Media type code
c
Medium for sound
other
Other physical details
sound, color.
Publisher number
  • 124112
  • 124111s
Sound
sound
Sound on medium or separate
sound on medium
Specific material designation
  • other
  • remote
System control number
  • 100124112
  • 100124112
  • (OCoLC)974884948
System details
  • Streaming video file
  • System requirements: FOD playback platform
Video recording format
other
Label
Complaints, Video Arts (Firm)., (evideo)
Link
https://www.nclive.org/cgi-bin/nclsm?url=http://fod.infobase.com/PortalPlaylists.aspx?wID=242461&xtid=124112
Publication
Copyright
Note
  • Originally released by Video Arts (Firm), 2012
  • Streaming video file encoded with permission for digital streaming by Films Media Group on October 25, 2016
Carrier category
online resource
Carrier category code
cr
Carrier MARC source
rdacarrier
Color
multicolored
Configuration of playback channels
unknown
Content category
two-dimensional moving image
Content type code
tdi
Content type MARC source
rdacontent
Contents
  • Agree on a Course of Action
  • (3:28)
  • Check it is Carried Out
  • (4:37)
  • Complaint Management
  • (1:39)
  • Credits: Complaints: Customer Service & Sales Classics
  • (0:26)
  • Testing
  • (2:34)
  • Complaints: Introduction
  • (0:56)
  • Listen
  • (4:18)
  • Sympathize
  • (5:27)
  • Ask the Right Questions
  • (3:55)
Dimensions
unknown
Extent
1 online resource (1 video file (25 min., 1 sec.))
Form of item
online
Governing access note
Access requires authentication through Films on Demand
Media category
computer
Media MARC source
rdamedia
Media type code
c
Medium for sound
other
Other physical details
sound, color.
Publisher number
  • 124112
  • 124111s
Sound
sound
Sound on medium or separate
sound on medium
Specific material designation
  • other
  • remote
System control number
  • 100124112
  • 100124112
  • (OCoLC)974884948
System details
  • Streaming video file
  • System requirements: FOD playback platform
Video recording format
other

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