The Resource Complexity avalanche : overcoming the threat to technology adoption, J.B. Wood, (ebook)

Complexity avalanche : overcoming the threat to technology adoption, J.B. Wood, (ebook)

Label
Complexity avalanche : overcoming the threat to technology adoption
Title
Complexity avalanche
Title remainder
overcoming the threat to technology adoption
Statement of responsibility
J.B. Wood
Creator
Contributor
Subject
Language
eng
Summary
Most customers struggle to keep up, and usually settle for far less value than they could (and should) get from their technology purchases. Unfortunately, most tech companies today lack an effective plan for driving customer success. A new business model for the tech industry is needed, one that requires radically different thinking about the future of services, sales, R&D priorities, and how companies create shareholder value. This new way of doing business views the use of the product as the beginning of a journey with a customer, not the end. In Complexity Avalanche, J.B. Wood offers an innovative new approach for companies in IT, consumer electronics, office products, medical technology, and other complex technology markets to better map their services portfolio to their customers' true need: getting value from the product. The growing consumption gap caused by the avalanche of complexity that these companies have unleashed on their customers is undermining feature-based differentiation as a competitive advantage. Results-based differentiation, actually measured by customers' may be the next "Big Thing" in tech. Developing an innovative service approach to the problem will not only be a good standalone business for tech companies, but it could also drive more frequent and larger product repurchases along with a host of other financial benefits. Complexity Avalanche offers technology companies a roadmap for moving to this next level of services. It examines the implications on company-wide organizational structure, product development, and the fundamental nature of the customer relationship. Most importantly, Complexity Avalanche defines what "The Rise of Services" will mean to tech company offerings and sources of profit in the future. This is not a book strictly for service executives. This is a book for every executive whose company builds, sells, or supports technology
Cataloging source
Midwest
http://library.link/vocab/creatorDate
1961-
http://library.link/vocab/creatorName
Wood, J. B.
Dewey number
658.8
Index
no index present
Literary form
non fiction
Nature of contents
dictionaries
http://library.link/vocab/relatedWorkOrContributorName
hoopla digital
http://library.link/vocab/subjectName
  • New products
  • Technological innovations
  • High technology
  • Barriers to entry (Industrial organization)
  • Consumers
  • Electronic books
Target audience
adult
Label
Complexity avalanche : overcoming the threat to technology adoption, J.B. Wood, (ebook)
Link
Instantiates
Publication
Distribution
Carrier category
online resource
Carrier category code
  • cr
Carrier MARC source
rdacarrier
Color
multicolored
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Dimensions
unknown
Extent
1 online resource
Form of item
  • online
  • electronic
Governing access note
Digital content provided by hoopla
Isbn
9780984213023
Isbn Type
(electronic bk.)
Media category
computer
Media MARC source
rdamedia
Media type code
  • c
Publisher number
MWT12004787
Specific material designation
remote
Stock number
12004787
System control number
MWT12004787
System details
Mode of access: World Wide Web
Label
Complexity avalanche : overcoming the threat to technology adoption, J.B. Wood, (ebook)
Link
Publication
Distribution
Carrier category
online resource
Carrier category code
  • cr
Carrier MARC source
rdacarrier
Color
multicolored
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Dimensions
unknown
Extent
1 online resource
Form of item
  • online
  • electronic
Governing access note
Digital content provided by hoopla
Isbn
9780984213023
Isbn Type
(electronic bk.)
Media category
computer
Media MARC source
rdamedia
Media type code
  • c
Publisher number
MWT12004787
Specific material designation
remote
Stock number
12004787
System control number
MWT12004787
System details
Mode of access: World Wide Web

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