The Resource Crucial accountability : tools for resolving violated expectations, broken commitments, and bad behavior, by Kerry Patterson [and others]., (ebook)

Crucial accountability : tools for resolving violated expectations, broken commitments, and bad behavior, by Kerry Patterson [and others]., (ebook)

Label
Crucial accountability : tools for resolving violated expectations, broken commitments, and bad behavior
Title
Crucial accountability
Title remainder
tools for resolving violated expectations, broken commitments, and bad behavior
Statement of responsibility
by Kerry Patterson [and others].
Title variation
Tools for resolving violated expectations, broken commitments, and bad behavior
Contributor
Subject
Genre
Language
eng
Summary
Hold anyone accountable. Master performance discussions. Get RESULTS. Broken promises, missed deadlines, poor behavior--they don't just make others' lives miserable; they can sap up to 50 percent of organizational performance and account for the vast majority of divorces. Crucial Accountability offers the tools for improving relationships in the workplace and in life and for resolving all these problems--permanently
Related
Cataloging source
UMI
Dewey number
302
Illustrations
illustrations
Index
index present
LC call number
HM1121
Literary form
non fiction
Nature of contents
  • dictionaries
  • bibliography
http://library.link/vocab/relatedWorkOrContributorDate
1946-
http://library.link/vocab/relatedWorkOrContributorName
  • Patterson, Kerry
  • OverDrive, Inc
http://library.link/vocab/subjectName
  • Interpersonal confrontation
  • Interpersonal communication
  • Interpersonal relations
  • Communication in management
  • Communication in organizations
Label
Crucial accountability : tools for resolving violated expectations, broken commitments, and bad behavior, by Kerry Patterson [and others]., (ebook)
Link
Instantiates
Publication
Note
First ed. published as: Crucial confrontations. McGraw-Hill, 2005
Bibliography note
Includes bibliographical references and index
Carrier category
online resource
Carrier category code
cr
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
Choose what and if : how to know what conversation to hold and if you should hold it -- Master my stories how to get your head right before opening your mouth -- Describe the gap : how to start an accountability conversation -- Make it motivating : how to help others want to take action -- Make it easy : how to make keeping commitments (almost) painless -- Stay focused and flexible : what to do when others get sidetracked, scream, or sulk -- Agree on a plan and follow up : how to gain commitment and move to action -- Put it all together : how to solve big, sticky, complicated problems -- The twelve "yeah-buts" : how to deal with the truly tough
Dimensions
unknown
Edition
2nd ed.
Extent
1 online resource (1 volume)
Form of item
online
Isbn
9781299825840
Media category
computer
Media MARC source
rdamedia
Media type code
c
Other physical details
illustrations
Sound
unknown sound
Specific material designation
remote
Stock number
1EB01F7F-4DA4-45E9-9052-29E6D71B850E
System control number
  • ocn850605840
  • (OCoLC)850605840
Label
Crucial accountability : tools for resolving violated expectations, broken commitments, and bad behavior, by Kerry Patterson [and others]., (ebook)
Link
Publication
Note
First ed. published as: Crucial confrontations. McGraw-Hill, 2005
Bibliography note
Includes bibliographical references and index
Carrier category
online resource
Carrier category code
cr
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
Choose what and if : how to know what conversation to hold and if you should hold it -- Master my stories how to get your head right before opening your mouth -- Describe the gap : how to start an accountability conversation -- Make it motivating : how to help others want to take action -- Make it easy : how to make keeping commitments (almost) painless -- Stay focused and flexible : what to do when others get sidetracked, scream, or sulk -- Agree on a plan and follow up : how to gain commitment and move to action -- Put it all together : how to solve big, sticky, complicated problems -- The twelve "yeah-buts" : how to deal with the truly tough
Dimensions
unknown
Edition
2nd ed.
Extent
1 online resource (1 volume)
Form of item
online
Isbn
9781299825840
Media category
computer
Media MARC source
rdamedia
Media type code
c
Other physical details
illustrations
Sound
unknown sound
Specific material designation
remote
Stock number
1EB01F7F-4DA4-45E9-9052-29E6D71B850E
System control number
  • ocn850605840
  • (OCoLC)850605840

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