The Resource Customer Service Role Plays, Seven Dimensions Films of Australia, (evideo)

Customer Service Role Plays, Seven Dimensions Films of Australia, (evideo)

Label
Customer Service Role Plays
Title
Customer Service Role Plays
Statement of responsibility
Seven Dimensions Films of Australia
Contributor
Subject
Genre
Language
eng
Summary
In this episode viewers will see an example of a role play scenario and how it is used during a job interview. Four perspective employees are surprised by this part of the interview, but Sally's coaching sessions have given her a leg up on the competition
Cataloging source
AzPhAEM
Characteristic
videorecording
Intended audience
9 & up
http://library.link/vocab/relatedWorkOrContributorName
  • Films on Demand
  • Films for the Humanities & Sciences (Firm)
  • Films Media Group
  • Seven Dimensions Films of Australia
Runtime
19
http://library.link/vocab/subjectName
  • Business communication
  • Communication
  • Interviewing
  • Job hunting
  • Occupations
  • Vocational guidance
Technique
live action
Label
Customer Service Role Plays, Seven Dimensions Films of Australia, (evideo)
Link
https://www.nclive.org/cgi-bin/nclsm?url=http://fod.infobase.com/PortalPlaylists.aspx?xtid=53674
Instantiates
Publication
Note
  • Encoded with permission for digital streaming by Films Media Group on September 23, 2013
  • Films on Demand is distributed by Films Media Group for Films for the Humanities & Sciences, Cambridge Educational, Meridian Education, and Shopware
  • Part of the Job Interview Success Series
Color
multicolored
Configuration of playback channels
unknown
Contents
Case 1: Passing Customer Off to Quick (2:55) -- Case 2: Not Enough Empathy (3:12) -- Case 3: Express True Concern (3:06) -- Case 4: Offer Confirmation of Promised Performance. (3:38) -- Coaching Session: Potential Interview Questions (2:50) -- Coaching Session: Diffusing Nervousness (2:31) -- Coaching Session: Role Playing (0:37) -- Credits: Customer Service Role Plays: Job Interview Success Stories (0:18)
Dimensions
unknown
Extent
1 streaming video file (19 min.)
Form of item
online
Governing access note
Access requires authentication through Films on Demand
Medium for sound
other
Other physical details
sd., col.
Publisher number
53674
Sound
sound
Sound on medium or separate
sound on medium
Specific material designation
  • other
  • remote
System control number
  • 100053674
  • (OCoLC)867047220
  • 100053674
System details
  • Mode of access: Internet
  • System requirements: FOD playback platform
Video recording format
other
Label
Customer Service Role Plays, Seven Dimensions Films of Australia, (evideo)
Link
https://www.nclive.org/cgi-bin/nclsm?url=http://fod.infobase.com/PortalPlaylists.aspx?xtid=53674
Publication
Note
  • Encoded with permission for digital streaming by Films Media Group on September 23, 2013
  • Films on Demand is distributed by Films Media Group for Films for the Humanities & Sciences, Cambridge Educational, Meridian Education, and Shopware
  • Part of the Job Interview Success Series
Color
multicolored
Configuration of playback channels
unknown
Contents
Case 1: Passing Customer Off to Quick (2:55) -- Case 2: Not Enough Empathy (3:12) -- Case 3: Express True Concern (3:06) -- Case 4: Offer Confirmation of Promised Performance. (3:38) -- Coaching Session: Potential Interview Questions (2:50) -- Coaching Session: Diffusing Nervousness (2:31) -- Coaching Session: Role Playing (0:37) -- Credits: Customer Service Role Plays: Job Interview Success Stories (0:18)
Dimensions
unknown
Extent
1 streaming video file (19 min.)
Form of item
online
Governing access note
Access requires authentication through Films on Demand
Medium for sound
other
Other physical details
sd., col.
Publisher number
53674
Sound
sound
Sound on medium or separate
sound on medium
Specific material designation
  • other
  • remote
System control number
  • 100053674
  • (OCoLC)867047220
  • 100053674
System details
  • Mode of access: Internet
  • System requirements: FOD playback platform
Video recording format
other

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