The Resource Customer driven change: : what customers know, employees think, and managers overlook, Bud Taylor, (ebook)

Customer driven change: : what customers know, employees think, and managers overlook, Bud Taylor, (ebook)

Label
Customer driven change: : what customers know, employees think, and managers overlook
Title
Customer driven change:
Title remainder
what customers know, employees think, and managers overlook
Statement of responsibility
Bud Taylor
Creator
Contributor
Subject
Language
eng
Summary
All change theories and approaches agree on two essential ingredients: committed leaders and engaged employees. Most would say that if you have these, you will have successful change-but how do you get them? This is the point where change recipes often come up short. How do you encourage the commitment and engagement needed in your organization to survive reorganization, acquire a hostile competitor, establish a refreshed workforce strategy, or endure the necessary cutbacks during a recession? How do you get people out of their normal routine and involved in something bigger than themselves or their function? Customers, that's how! By thinking about change from the customer's point of view, you will create sustained commitment and engagement within your organization faster than with any other approach. By encouraging leaders and employees to adopt a cohesive perspective, you will unlock the world's most powerful change strategy-uniting leaders and employees through their customers
Cataloging source
Midwest
http://library.link/vocab/creatorName
Taylor, Bud
Index
no index present
Literary form
non fiction
Nature of contents
dictionaries
http://library.link/vocab/relatedWorkOrContributorName
hoopla digital
http://library.link/vocab/subjectName
  • Customer services
  • Customer relations
  • Consumer satisfaction
  • Organizational change
  • Electronic books
Target audience
adult
Label
Customer driven change: : what customers know, employees think, and managers overlook, Bud Taylor, (ebook)
Link
Instantiates
Publication
Color
multicolored
Dimensions
unknown
Extent
1 online resource
Form of item
  • online
  • electronic
Governing access note
Digital content provided by hoopla
Isbn
9781612540061
Isbn Type
(electronic bk.)
Publisher number
MWT11740695
Specific material designation
remote
Stock number
11740695
System control number
MWT11740695
System details
Mode of access: World Wide Web
Label
Customer driven change: : what customers know, employees think, and managers overlook, Bud Taylor, (ebook)
Link
Publication
Color
multicolored
Dimensions
unknown
Extent
1 online resource
Form of item
  • online
  • electronic
Governing access note
Digital content provided by hoopla
Isbn
9781612540061
Isbn Type
(electronic bk.)
Publisher number
MWT11740695
Specific material designation
remote
Stock number
11740695
System control number
MWT11740695
System details
Mode of access: World Wide Web

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