The Resource Customer service management training 101 : quick and easy techniques that get great results, Renée Evenson, (ebook)

Customer service management training 101 : quick and easy techniques that get great results, Renée Evenson, (ebook)

Label
Customer service management training 101 : quick and easy techniques that get great results
Title
Customer service management training 101
Title remainder
quick and easy techniques that get great results
Statement of responsibility
Renée Evenson
Creator
Contributor
Subject
Genre
Language
eng
Summary
Becoming a great customer service manager requires a mastery of skills beyond those needed by frontline employees. Filled with the same accessible, step-by-step guidance as Customer Service Training 101, this user-friendly book shows readers how to develop the skills they need to communicate, lead, train, motivate, and manage those employees responsible for customer satisfaction. Designed for new managers and veterans alike, Customer Service Management Training 101 covers essential topics, including: Planning and goal setting - Time management - Team development - Conflict resolution - Providing feedback - Monitoring performance - Conducting meetings - Managing challenges - Listening - Verbal, nonverbal, and written communication. Readers will learn to identify their personal management style, develop core leadership qualities, and efficiently focus on their own development as managers. Packed with checklists, "real world" practice lessons, and examples of the right and wrong ways to do things, this is the one book every customer service manager needs to thrive
Cataloging source
Midwest
http://library.link/vocab/creatorDate
1951-
http://library.link/vocab/creatorName
Evenson, Renee
Dewey number
658.3/1245
Index
no index present
Literary form
non fiction
Nature of contents
dictionaries
http://library.link/vocab/relatedWorkOrContributorName
hoopla digital
http://library.link/vocab/subjectName
  • Customer services
  • Executives
  • Time management
  • Leadership
  • Communication in management
Target audience
adult
Label
Customer service management training 101 : quick and easy techniques that get great results, Renée Evenson, (ebook)
Link
Instantiates
Publication
Distribution
Carrier category
online resource
Carrier category code
cr
Carrier MARC source
rdacarrier
Color
multicolored
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Dimensions
unknown
Extent
1 online resource
Form of item
  • online
  • electronic
Governing access note
Digital content provided by hoopla
Isbn
9780814417164
Isbn Type
(electronic bk.)
Media category
computer
Media MARC source
rdamedia
Media type code
c
Publisher number
MWT12134507
Specific material designation
remote
Stock number
12134507
System control number
MWT12134507
System details
Mode of access: World Wide Web
Label
Customer service management training 101 : quick and easy techniques that get great results, Renée Evenson, (ebook)
Link
Publication
Distribution
Carrier category
online resource
Carrier category code
cr
Carrier MARC source
rdacarrier
Color
multicolored
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Dimensions
unknown
Extent
1 online resource
Form of item
  • online
  • electronic
Governing access note
Digital content provided by hoopla
Isbn
9780814417164
Isbn Type
(electronic bk.)
Media category
computer
Media MARC source
rdamedia
Media type code
c
Publisher number
MWT12134507
Specific material designation
remote
Stock number
12134507
System control number
MWT12134507
System details
Mode of access: World Wide Web

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