The Resource Demanding Customers, Video Arts (Firm)., (evideo)

Demanding Customers, Video Arts (Firm)., (evideo)

Label
Demanding Customers
Title
Demanding Customers
Statement of responsibility
Video Arts (Firm).
Contributor
Film distributor
Subject
Genre
Language
  • eng
  • eng
  • eng
  • eng
Summary
Directed and narrated by Hugh Laurie, this video uses a series of examples to explain how to deal with four types of customers that most people dread: Mr. Snappy, Ms. Flash, Mr. Yappy, and Mrs. Picky. Hugh explains how to handle these types of customers using the PERFECT acronym: polite, efficient, respectful, friendly, enthusiastic, cheerful, and tactful
Member of
Cataloging source
AzPhAEM
Characteristic
videorecording
Credits note
Directed and narrated by Hugh Laurie
Intended audience
11 & up
Language note
Closed-captioned
http://library.link/vocab/relatedWorkOrContributorName
  • Films on Demand
  • Films Media Group
  • Video Arts (Firm)
Runtime
25
Series statement
Customer Service & Sales Classics
http://library.link/vocab/subjectName
  • Consumers
  • Selling
  • Customer relations
Technique
live action
Label
Demanding Customers, Video Arts (Firm)., (evideo)
Link
https://www.nclive.org/cgi-bin/nclsm?url=http://fod.infobase.com/PortalPlaylists.aspx?wID=242461&xtid=124113
Instantiates
Publication
Copyright
Note
  • Originally released by Video Arts (Firm), 1998
  • Streaming video file encoded with permission for digital streaming by Films Media Group on October 25, 2016
Carrier category
online resource
Carrier category code
cr
Carrier MARC source
rdacarrier
Color
multicolored
Configuration of playback channels
unknown
Content category
two-dimensional moving image
Content type code
tdi
Content type MARC source
rdacontent
Contents
  • Mrs. Picky Complains
  • (4:06)
  • Avoid Pandering
  • (3:27)
  • Make the Customer Feel Good
  • (2:34)
  • Efficient Customer Service
  • (2:17)
  • Credits: Demanding Customers: Customer Service & Sales Classics
  • (0:36)
  • Handling Demanding Customers
  • (2:48)
  • Mr. Snappy Complains
  • (3:15)
  • Miss Harriet Flash Complains
  • (2:17)
  • Mr. Yappy Complains
  • (3:12)
Dimensions
unknown
Extent
1 online resource (1 video file (24 min., 39 sec.))
Form of item
online
Governing access note
Access requires authentication through Films on Demand
Media category
computer
Media MARC source
rdamedia
Media type code
c
Medium for sound
other
Other physical details
sound, color.
Publisher number
  • 124113
  • 124111s
Sound
sound
Sound on medium or separate
sound on medium
Specific material designation
  • other
  • remote
System control number
  • 100124113
  • 100124113
  • (OCoLC)974881534
System details
  • Streaming video file
  • System requirements: FOD playback platform
Video recording format
other
Label
Demanding Customers, Video Arts (Firm)., (evideo)
Link
https://www.nclive.org/cgi-bin/nclsm?url=http://fod.infobase.com/PortalPlaylists.aspx?wID=242461&xtid=124113
Publication
Copyright
Note
  • Originally released by Video Arts (Firm), 1998
  • Streaming video file encoded with permission for digital streaming by Films Media Group on October 25, 2016
Carrier category
online resource
Carrier category code
cr
Carrier MARC source
rdacarrier
Color
multicolored
Configuration of playback channels
unknown
Content category
two-dimensional moving image
Content type code
tdi
Content type MARC source
rdacontent
Contents
  • Mrs. Picky Complains
  • (4:06)
  • Avoid Pandering
  • (3:27)
  • Make the Customer Feel Good
  • (2:34)
  • Efficient Customer Service
  • (2:17)
  • Credits: Demanding Customers: Customer Service & Sales Classics
  • (0:36)
  • Handling Demanding Customers
  • (2:48)
  • Mr. Snappy Complains
  • (3:15)
  • Miss Harriet Flash Complains
  • (2:17)
  • Mr. Yappy Complains
  • (3:12)
Dimensions
unknown
Extent
1 online resource (1 video file (24 min., 39 sec.))
Form of item
online
Governing access note
Access requires authentication through Films on Demand
Media category
computer
Media MARC source
rdamedia
Media type code
c
Medium for sound
other
Other physical details
sound, color.
Publisher number
  • 124113
  • 124111s
Sound
sound
Sound on medium or separate
sound on medium
Specific material designation
  • other
  • remote
System control number
  • 100124113
  • 100124113
  • (OCoLC)974881534
System details
  • Streaming video file
  • System requirements: FOD playback platform
Video recording format
other

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    35.2676379 -80.8555409
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