The Resource Every call counts, Cambridge Educational (Firm), (evideo)

Every call counts, Cambridge Educational (Firm), (evideo)

Label
Every call counts
Title
Every call counts
Statement of responsibility
Cambridge Educational (Firm)
Contributor
Subject
Genre
Language
eng
Summary
This video program combines real-world workplace scenarios with up-to-date "how to" narratives to illustrate key concepts and skills for proper telephone techniques. A strong base of communication etiquette is developed through a series of telephone Dos and Don'ts. Students will learn how to deliver the perfect greeting, screen calls, handle irate callers, transfer callers, and use voicemail. By viewing a wide variety of role-playing examples and behavior-modeling opportunities, students and professionals will gain a better understanding of the skills needed to communicate effectively over the phone
Member of
Cataloging source
AzPhAEM
Characteristic
videorecording
http://library.link/vocab/relatedWorkOrContributorName
  • Films on Demand
  • Cambridge Educational (Firm)
  • Films for the Humanities & Sciences (Firm)
  • Films Media Group
Runtime
34
Series statement
Let's Talk...Telephone Tactics for Better Business
http://library.link/vocab/subjectName
  • Customer services
  • Filing systems
  • Occupational training
  • Office management
  • Office practice
  • Training
  • Typewriting
Technique
live action
Label
Every call counts, Cambridge Educational (Firm), (evideo)
Link
https://www.nclive.org/cgi-bin/nclsm?url=http://fod.infobase.com/PortalPlaylists.aspx?xtid=30442
Instantiates
Publication
Note
  • Encoded with permission for digital streaming by Films Media Group on May 12, 2005
  • Films on Demand is distributed by Films Media Group for Films for the Humanities & Sciences, Cambridge Educational, Meridian Education, and Shopware
Accompanying material
instructional materials (online)
Antecedent source
unknown
Color
multicolored
Configuration of playback channels
unknown
Contents
Answering the Phone (3:05) -- Communication Skills (3:06) -- Voice Control on the Phone (2:57) -- Active Listening (4:09) -- Managing Aggressive Callers (4:11) -- Taking Phone Messages (3:48) -- Irate Customers (3:33) -- Make Every Call Count (3:43) -- Voice Mail Etiquette (4:05)
Dimensions
unknown
Extent
1 streaming video file (34 min.)
File format
unknown
Form of item
online
Governing access note
Access requires authentication through Films on Demand
Level of compression
unknown
Medium for sound
other
Other physical details
sd., col., digital file +
Publisher number
  • 30441s
  • 30442
Quality assurance targets
unknown
Reformatting quality
unknown
Sound
sound
Sound on medium or separate
sound on medium
Specific material designation
  • remote
  • other
System control number
  • 100030442
  • 100030442
  • (OCoLC)707972514
System details
  • Mode of access: Internet
  • System requirements: FOD playback platform
Video recording format
other
Label
Every call counts, Cambridge Educational (Firm), (evideo)
Link
https://www.nclive.org/cgi-bin/nclsm?url=http://fod.infobase.com/PortalPlaylists.aspx?xtid=30442
Publication
Note
  • Encoded with permission for digital streaming by Films Media Group on May 12, 2005
  • Films on Demand is distributed by Films Media Group for Films for the Humanities & Sciences, Cambridge Educational, Meridian Education, and Shopware
Accompanying material
instructional materials (online)
Antecedent source
unknown
Color
multicolored
Configuration of playback channels
unknown
Contents
Answering the Phone (3:05) -- Communication Skills (3:06) -- Voice Control on the Phone (2:57) -- Active Listening (4:09) -- Managing Aggressive Callers (4:11) -- Taking Phone Messages (3:48) -- Irate Customers (3:33) -- Make Every Call Count (3:43) -- Voice Mail Etiquette (4:05)
Dimensions
unknown
Extent
1 streaming video file (34 min.)
File format
unknown
Form of item
online
Governing access note
Access requires authentication through Films on Demand
Level of compression
unknown
Medium for sound
other
Other physical details
sd., col., digital file +
Publisher number
  • 30441s
  • 30442
Quality assurance targets
unknown
Reformatting quality
unknown
Sound
sound
Sound on medium or separate
sound on medium
Specific material designation
  • remote
  • other
System control number
  • 100030442
  • 100030442
  • (OCoLC)707972514
System details
  • Mode of access: Internet
  • System requirements: FOD playback platform
Video recording format
other

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