The Resource Exceptional service, exceptional profit, Micah Solomon, (eaudio)

Exceptional service, exceptional profit, Micah Solomon, (eaudio)

Label
Exceptional service, exceptional profit
Title
Exceptional service, exceptional profit
Statement of responsibility
Micah Solomon
Creator
Contributor
Subject
Genre
Language
eng
Summary
"Filled with treasure and big ideas, this book will help you become exceptional." - SETH GODIN In a tight market, your most powerful growth engine and your best protection from competitive inroads is this: put every thing you can into cultivating true customer loyalty. Loyal customers are less sensitive to price competition, more forgiving of small glitches, and, ultimately, become "walking billboards" who will happily promote your brand. In Exceptional Service, Exceptional Profit insiders Leonardo Inghilleri and Micah Solomon reveal the secrets of providing online and offline customer service so superior it nearly guarantees loyalty. Their anticipatory customer service approach was first developed at The Ritz-Carlton as well as at Solomon's entertainment and technology company Oasis, and has since proven itself in countless companies around the globe from luxury giant BVLGARI to value-sensitive auto parts leader Carquest, and everywhere in between. Now, listeners can take the techniques that minted money for these brands and apply them directly to their own businesses. As Ken Blanchard writes, "Leonardo and Micah's philosophies, rules, and winning examples of service excellence will make you want to implement their suggestions immediately in your own organization." Filled with detailed, behind-the-scenes examples, the audiobook unlocks a new level of customer relationship that leaves your competitors in the dust, your customers coming back day after day, and your bottom line looking better than it ever has before. Honors received: A Jack Covert Selection CEO Refresher Top Ten Best Business Book of the Year, 800-CEO-READ Business Book of the Year Awards, Shortlist winner, Philadelphia Bulletin "Must Read" business book, Book of the Month, Las Vegas Women's REALTOR? DearReader.com Business Book Club Selection, and Shanghai Daily Press #1 U.S. Business Book
Accompanying matter
technical information on music
Cataloging source
Midwest
http://library.link/vocab/creatorName
Solomon, Micah
Form of composition
not applicable
Format of music
not applicable
Literary text for sound recordings
other
http://library.link/vocab/relatedWorkOrContributorName
hoopla digital
http://library.link/vocab/subjectName
  • Customer services
  • Consumer satisfaction
  • Customer loyalty
Target audience
adult
Transposition and arrangement
not applicable
Label
Exceptional service, exceptional profit, Micah Solomon, (eaudio)
Link
Instantiates
Publication
Antecedent source
unknown
Capture and storage technique
digital storage
Color
not applicable
Configuration of playback channels
unknown
Dimensions
  • not applicable
  • unknown
Edition
Unabridged.
Extent
1 online resource (1 audio file (5hr., 45 min.))
File format
unknown
Form of item
  • online
  • electronic
Governing access note
Digital content provided by hoopla
Groove width / pitch
not applicable
Isbn
9781469028910
Isbn Type
(sound recording : hoopla Audio Book)
Kind of cutting
not applicable
Kind of disc cylinder or tape
not applicable
Kind of material
unknown
Level of compression
unknown
Other physical details
digital.
Publisher number
MWT11212763
Quality assurance targets
unknown
Reformatting quality
access
Sound
sound
Special playback characteristics
digital recording
Specific material designation
  • other
  • remote
Speed
other
Stock number
11212763
System control number
MWT11212763
System details
Mode of access: World Wide Web
Tape configuration
not applicable
Tape width
not applicable
Label
Exceptional service, exceptional profit, Micah Solomon, (eaudio)
Link
Publication
Antecedent source
unknown
Capture and storage technique
digital storage
Color
not applicable
Configuration of playback channels
unknown
Dimensions
  • not applicable
  • unknown
Edition
Unabridged.
Extent
1 online resource (1 audio file (5hr., 45 min.))
File format
unknown
Form of item
  • online
  • electronic
Governing access note
Digital content provided by hoopla
Groove width / pitch
not applicable
Isbn
9781469028910
Isbn Type
(sound recording : hoopla Audio Book)
Kind of cutting
not applicable
Kind of disc cylinder or tape
not applicable
Kind of material
unknown
Level of compression
unknown
Other physical details
digital.
Publisher number
MWT11212763
Quality assurance targets
unknown
Reformatting quality
access
Sound
sound
Special playback characteristics
digital recording
Specific material designation
  • other
  • remote
Speed
other
Stock number
11212763
System control number
MWT11212763
System details
Mode of access: World Wide Web
Tape configuration
not applicable
Tape width
not applicable

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