The Resource Handling customer service stress, MasterSource, (evideo)

Handling customer service stress, MasterSource, (evideo)

Label
Handling customer service stress
Title
Handling customer service stress
Statement of responsibility
MasterSource
Contributor
Subject
Genre
Language
eng
Summary
This program emphasizes the importance of dealing with stress without damage to either oneself or the goal of working productively to provide service: learning to organize oneself, learning to change unacceptable situations, changing one's approach to problems and situations, and managing deadlines. The program also shows how to manage the stress created by telephonic interaction with customers
Member of
Cataloging source
AzPhAEM
Characteristic
videorecording
Intended audience
11 & up
http://library.link/vocab/relatedWorkOrContributorName
  • Films on Demand
  • Films for the Humanities & Sciences (Firm)
  • Films Media Group
  • MasterSource
Runtime
25
Series statement
Person-to-Person Skills: Excellence in Customer Service
http://library.link/vocab/subjectName
  • Customer services
  • Filing systems
  • Office management
  • Office practice
  • Typewriting
Technique
live action
Label
Handling customer service stress, MasterSource, (evideo)
Link
https://www.nclive.org/cgi-bin/nclsm?url=http://fod.infobase.com/PortalPlaylists.aspx?xtid=2906
Instantiates
Publication
Note
  • Encoded with permission for digital streaming by Films Media Group on July 26, 2008
  • Films on Demand is distributed by Films Media Group for Films for the Humanities & Sciences, Cambridge Educational, Meridian Education, and Shopware
Antecedent source
unknown
Color
multicolored
Configuration of playback channels
unknown
Contents
Stresses in Workplace Environment (3:30) -- Sources, Symptoms, and Management of Workplace Stress (1:28) -- Workplace Stress: Self-Organization Through Time-Management (3:15) -- Time-Management: Methods of Prioritization (2:28) -- Stress Management: Organized Approach to Workplace Challenges (5:22) -- Stress Management in the Workplace: Mental Attitude (1:59) -- Stress Management Strategy: Self-Renewal (2:16) -- Review of Stress Management (1:01)
Dimensions
unknown
Extent
1 streaming video file (25 min.)
File format
unknown
Form of item
online
Governing access note
Access requires authentication through Films on Demand
Level of compression
unknown
Medium for sound
other
Other physical details
sd., col., digital file.
Publisher number
  • 2900s
  • 2906
Quality assurance targets
unknown
Reformatting quality
unknown
Sound
sound
Sound on medium or separate
sound on medium
Specific material designation
  • remote
  • other
System control number
  • 100002906
  • 100002906
  • (OCoLC)707964687
System details
  • Mode of access: Internet
  • System requirements: FOD playback platform
Video recording format
other
Label
Handling customer service stress, MasterSource, (evideo)
Link
https://www.nclive.org/cgi-bin/nclsm?url=http://fod.infobase.com/PortalPlaylists.aspx?xtid=2906
Publication
Note
  • Encoded with permission for digital streaming by Films Media Group on July 26, 2008
  • Films on Demand is distributed by Films Media Group for Films for the Humanities & Sciences, Cambridge Educational, Meridian Education, and Shopware
Antecedent source
unknown
Color
multicolored
Configuration of playback channels
unknown
Contents
Stresses in Workplace Environment (3:30) -- Sources, Symptoms, and Management of Workplace Stress (1:28) -- Workplace Stress: Self-Organization Through Time-Management (3:15) -- Time-Management: Methods of Prioritization (2:28) -- Stress Management: Organized Approach to Workplace Challenges (5:22) -- Stress Management in the Workplace: Mental Attitude (1:59) -- Stress Management Strategy: Self-Renewal (2:16) -- Review of Stress Management (1:01)
Dimensions
unknown
Extent
1 streaming video file (25 min.)
File format
unknown
Form of item
online
Governing access note
Access requires authentication through Films on Demand
Level of compression
unknown
Medium for sound
other
Other physical details
sd., col., digital file.
Publisher number
  • 2900s
  • 2906
Quality assurance targets
unknown
Reformatting quality
unknown
Sound
sound
Sound on medium or separate
sound on medium
Specific material designation
  • remote
  • other
System control number
  • 100002906
  • 100002906
  • (OCoLC)707964687
System details
  • Mode of access: Internet
  • System requirements: FOD playback platform
Video recording format
other

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