The Resource How to survive (& thrive) in a call centre, Alison Mathiebe, (ebook)

How to survive (& thrive) in a call centre, Alison Mathiebe, (ebook)

Label
How to survive (& thrive) in a call centre
Title
How to survive (& thrive) in a call centre
Statement of responsibility
Alison Mathiebe
Creator
Contributor
Subject
Language
eng
Summary
This book will give you inside secret tips for supercharging your call centre career and increasing your income. How to Survive (& Thrive) in a Call Centre is a comprehensive, solution filled resource designed to improve the careers of call centre agents. Think your call centre job is going nowhere? This book will show you how to recast the dead-end into a satisfying, financially sound career pathway. Alison Mathiebe is the trainer, the award-winning call centre manager and the success story. She provides stable, sensible solutions for call centre agents with the calming voice of a mentor. She will show you: - How to reduce stress - How to contribute to the call centre's success - How to provide outstanding customer service - How to increase sales results and maximize bonus opportunities - How to improve your overall performance - How to advance your career When Alison completed university she dreamed of working in a museum, but she had to survive. While she waited to land the coveted position in a museum, she took a job in a call centre and designed a career. Her success documents accepting a stop-gap job and carving a future in a sustainable field with more promise than she ever imagined. Whether you are looking for work or are an experienced call centre professional, this book holds the key to your call centre success . In How to Survive (& Thrive) in a Call Centre, Alison Mathiebe demonstrates the power of the call centre agent as a team member and a problem-solver. Through Alison, access the personal pride in succeeding in a traditional role with a non-traditional work-flow. Alison Mathiebe is the one mentor to catapult you into career success and financial gain
Cataloging source
Midwest
http://library.link/vocab/creatorName
Mathiebe, Alison
Index
no index present
Literary form
non fiction
Nature of contents
dictionaries
http://library.link/vocab/relatedWorkOrContributorName
hoopla digital
http://library.link/vocab/subjectName
  • Telemarketing
  • Electronic books
Target audience
adult
Label
How to survive (& thrive) in a call centre, Alison Mathiebe, (ebook)
Link
Instantiates
Publication
Color
multicolored
Dimensions
unknown
Extent
1 online resource
Form of item
  • online
  • electronic
Governing access note
Digital content provided by hoopla
Isbn
9783000342608
Isbn Type
(electronic bk.)
Publisher number
MWT11743294
Specific material designation
remote
Stock number
11743294
System control number
MWT11743294
System details
Mode of access: World Wide Web
Label
How to survive (& thrive) in a call centre, Alison Mathiebe, (ebook)
Link
Publication
Color
multicolored
Dimensions
unknown
Extent
1 online resource
Form of item
  • online
  • electronic
Governing access note
Digital content provided by hoopla
Isbn
9783000342608
Isbn Type
(electronic bk.)
Publisher number
MWT11743294
Specific material designation
remote
Stock number
11743294
System control number
MWT11743294
System details
Mode of access: World Wide Web

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