The Resource It's Personal : For the Customer And For You, Video Arts (Firm)., (evideo)

It's Personal : For the Customer And For You, Video Arts (Firm)., (evideo)

Label
It's Personal : For the Customer And For You
Title
It's Personal
Title remainder
For the Customer And For You
Statement of responsibility
Video Arts (Firm).
Title variation
For the Customer And For You
Contributor
Film distributor
Subject
Genre
Language
  • eng
  • eng
  • eng
  • eng
Summary
As consumers, we know how important good customer service is. Despite this, we can find it hard to provide consistently good service. This video highlights tips that successful organizations use to provide quality customer care
Cataloging source
AzPhAEM
Characteristic
videorecording
Intended audience
11 & up
Language note
Closed-captioned
http://library.link/vocab/relatedWorkOrContributorName
  • Films on Demand
  • Films Media Group
  • Video Arts (Firm)
Runtime
40
Technique
live action
Label
It's Personal : For the Customer And For You, Video Arts (Firm)., (evideo)
Link
http://www.nclive.org/cgi-bin/nclsm?url=http://fod.infobase.com/PortalPlaylists.aspx?wID=242461&xtid=124148
Instantiates
Publication
Copyright
Note
  • Originally released by Video Arts (Firm), 2005
  • Streaming video file encoded with permission for digital streaming by Films Media Group on October 25, 2016
Carrier category
online resource
Carrier category code
cr
Carrier MARC source
rdacarrier
Color
multicolored
Configuration of playback channels
unknown
Content category
two-dimensional moving image
Content type code
tdi
Content type MARC source
rdacontent
Contents
  • Knowing Your Business: Know What You're Talking About
  • (2:05)
  • Knowing Your Business: Read Your Customer
  • (1:32)
  • Communicating Positively: Make Them Feel Welcome
  • (1:26)
  • Communicating Positively: Listen
  • (0:54)
  • Communicating Positively: Keep People Informed
  • (1:07)
  • It's Personal-For the Customer And For You: Introduction
  • Taking Responsibility: Use Your Initiative
  • (1:51)
  • Taking Responsibility: See it Through
  • (1:23)
  • Taking Responsibility: Pay Attention to Detail
  • (1:27)
  • Learning to Do it Better
  • (1:49)
  • Summary of Training Points
  • (2:01)
  • (0:55)
  • It's Personal for the Organization Too
  • (2:33)
  • Providing the Direction
  • (2:39)
  • Meeting Expectations
  • (1:37)
  • Setting Standards
  • (2:27)
  • Generating Enthusiasm
  • (2:05)
  • Having the Right Attitude: Who are You Doing This For?
  • It's Personal, but Don't Take it Personally!
  • (1:31)
  • What You Can do About It
  • (3:11)
  • Credits: It's Personal: For the Customer And For You-Supernova Collection
  • (0:15)
  • (1:59)
  • Having the Right Attitude: How Would You Like to be Treated?
  • (1:54)
  • Having the Right Attitude: Give that Bit Extra
  • (1:26)
Dimensions
unknown
Extent
1 online resource (1 video file (39 min., 11 sec.))
Form of item
online
Governing access note
Access requires authentication through Films on Demand
Media category
computer
Media MARC source
rdamedia
Media type code
c
Medium for sound
other
Other physical details
sound, color.
Publisher number
124148
Sound
sound
Sound on medium or separate
sound on medium
Specific material designation
  • other
  • remote
System control number
  • 100124148
  • 100124148
  • (OCoLC)1004243551
System details
  • Streaming video file
  • System requirements: FOD playback platform
Video recording format
other
Label
It's Personal : For the Customer And For You, Video Arts (Firm)., (evideo)
Link
http://www.nclive.org/cgi-bin/nclsm?url=http://fod.infobase.com/PortalPlaylists.aspx?wID=242461&xtid=124148
Publication
Copyright
Note
  • Originally released by Video Arts (Firm), 2005
  • Streaming video file encoded with permission for digital streaming by Films Media Group on October 25, 2016
Carrier category
online resource
Carrier category code
cr
Carrier MARC source
rdacarrier
Color
multicolored
Configuration of playback channels
unknown
Content category
two-dimensional moving image
Content type code
tdi
Content type MARC source
rdacontent
Contents
  • Knowing Your Business: Know What You're Talking About
  • (2:05)
  • Knowing Your Business: Read Your Customer
  • (1:32)
  • Communicating Positively: Make Them Feel Welcome
  • (1:26)
  • Communicating Positively: Listen
  • (0:54)
  • Communicating Positively: Keep People Informed
  • (1:07)
  • It's Personal-For the Customer And For You: Introduction
  • Taking Responsibility: Use Your Initiative
  • (1:51)
  • Taking Responsibility: See it Through
  • (1:23)
  • Taking Responsibility: Pay Attention to Detail
  • (1:27)
  • Learning to Do it Better
  • (1:49)
  • Summary of Training Points
  • (2:01)
  • (0:55)
  • It's Personal for the Organization Too
  • (2:33)
  • Providing the Direction
  • (2:39)
  • Meeting Expectations
  • (1:37)
  • Setting Standards
  • (2:27)
  • Generating Enthusiasm
  • (2:05)
  • Having the Right Attitude: Who are You Doing This For?
  • It's Personal, but Don't Take it Personally!
  • (1:31)
  • What You Can do About It
  • (3:11)
  • Credits: It's Personal: For the Customer And For You-Supernova Collection
  • (0:15)
  • (1:59)
  • Having the Right Attitude: How Would You Like to be Treated?
  • (1:54)
  • Having the Right Attitude: Give that Bit Extra
  • (1:26)
Dimensions
unknown
Extent
1 online resource (1 video file (39 min., 11 sec.))
Form of item
online
Governing access note
Access requires authentication through Films on Demand
Media category
computer
Media MARC source
rdamedia
Media type code
c
Medium for sound
other
Other physical details
sound, color.
Publisher number
124148
Sound
sound
Sound on medium or separate
sound on medium
Specific material designation
  • other
  • remote
System control number
  • 100124148
  • 100124148
  • (OCoLC)1004243551
System details
  • Streaming video file
  • System requirements: FOD playback platform
Video recording format
other

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