The Resource Judgment on the front line : how smart companies win by trusting their people, Chris DeRose and Noel M. Tichy, (eaudio)

Judgment on the front line : how smart companies win by trusting their people, Chris DeRose and Noel M. Tichy, (eaudio)

Label
Judgment on the front line : how smart companies win by trusting their people
Title
Judgment on the front line
Title remainder
how smart companies win by trusting their people
Statement of responsibility
Chris DeRose and Noel M. Tichy
Creator
Contributor
Subject
Genre
Language
eng
Summary
Front-line employees can be your greatest asset-here's how to tap their rich vein of insight and leadership. Front-line employees who deal directly with customers are the face of any organization. Not only do they have the most impact on how a brand is perceived, but they are also the most valuable source of insight into what customers want and how to give it to them. Unfortunately, as management experts Chris DeRose and Noel M. Tichy explain, most organizations don't know how to evaluate the risk of giving employees more autonomy. Many of those who are willing to try haven't even invested resources in ensuring that-once the shackles are off-front-line employees make good judgments. Tichy and DeRose offer powerful examples of front-line leadership, such as: How Zappos trusts its people to do anything in service of a customer, including providing free product or reimbursing for mistakes. How Mayo Clinic of Arizona enabled its nurses to challenge the hierarchy in order to improve patient care
Accompanying matter
technical information on music
Cataloging source
Midwest
http://library.link/vocab/creatorName
DeRose, Chris
Form of composition
not applicable
Format of music
not applicable
Literary text for sound recordings
other
PerformerNote
Read by Erik Synnestvedt
http://library.link/vocab/relatedWorkOrContributorName
  • Tichy, Noel M
  • hoopla digital
http://library.link/vocab/subjectName
  • Customer relations
  • Management
  • Organizational behavior
  • Corporate culture
Target audience
adult
Transposition and arrangement
not applicable
Label
Judgment on the front line : how smart companies win by trusting their people, Chris DeRose and Noel M. Tichy, (eaudio)
Link
Instantiates
Publication
Antecedent source
unknown
Capture and storage technique
digital storage
Color
not applicable
Configuration of playback channels
unknown
Dimensions
  • not applicable
  • unknown
Edition
Unabridged.
Extent
1 online resource (1 audio file (10hr., 30 min.))
File format
unknown
Form of item
  • online
  • electronic
Governing access note
Digital content provided by hoopla
Groove width / pitch
not applicable
Isbn
9781469085593
Isbn Type
(sound recording : hoopla Audio Book)
Kind of cutting
not applicable
Kind of disc cylinder or tape
not applicable
Kind of material
unknown
Level of compression
unknown
Other physical details
digital.
Publisher number
MWT11399346
Quality assurance targets
unknown
Reformatting quality
access
Sound
sound
Special playback characteristics
digital recording
Specific material designation
  • other
  • remote
Speed
other
Stock number
11399346
System control number
MWT11399346
System details
Mode of access: World Wide Web
Tape configuration
not applicable
Tape width
not applicable
Label
Judgment on the front line : how smart companies win by trusting their people, Chris DeRose and Noel M. Tichy, (eaudio)
Link
Publication
Antecedent source
unknown
Capture and storage technique
digital storage
Color
not applicable
Configuration of playback channels
unknown
Dimensions
  • not applicable
  • unknown
Edition
Unabridged.
Extent
1 online resource (1 audio file (10hr., 30 min.))
File format
unknown
Form of item
  • online
  • electronic
Governing access note
Digital content provided by hoopla
Groove width / pitch
not applicable
Isbn
9781469085593
Isbn Type
(sound recording : hoopla Audio Book)
Kind of cutting
not applicable
Kind of disc cylinder or tape
not applicable
Kind of material
unknown
Level of compression
unknown
Other physical details
digital.
Publisher number
MWT11399346
Quality assurance targets
unknown
Reformatting quality
access
Sound
sound
Special playback characteristics
digital recording
Specific material designation
  • other
  • remote
Speed
other
Stock number
11399346
System control number
MWT11399346
System details
Mode of access: World Wide Web
Tape configuration
not applicable
Tape width
not applicable

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