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The Resource Lukaszewski on crisis communication: : what your CEO needs to know about reputation risk and crisis management, James E. Lukaszewski ; [edited by] Kristen Noakes-Fry, (ebook)

Lukaszewski on crisis communication: : what your CEO needs to know about reputation risk and crisis management, James E. Lukaszewski ; [edited by] Kristen Noakes-Fry, (ebook)

Label
Lukaszewski on crisis communication: : what your CEO needs to know about reputation risk and crisis management
Title
Lukaszewski on crisis communication:
Title remainder
what your CEO needs to know about reputation risk and crisis management
Statement of responsibility
James E. Lukaszewski ; [edited by] Kristen Noakes-Fry
Creator
Contributor
Editor
Subject
Language
eng
Summary
Masterwork on Crisis Communication and Reputation Risk Selected as One of "30 Best Business Books of 2013" Jim Lukaszewski -- nationally recognized PR expert, executive coach, often called America's Crisis Guru, and noted by Corporate Legal Times as one of "28 experts to call when all hell breaks loose" -- advises exactly what to do, what to say, when to say it, and when to do it, while the whole world is watching.The book is endorsed by the Business Continuity Institute. In this industry-defining book on crisis management and leadership recovery, Lukaszewski jump-starts the discussion by clearly differentiating a crisis from other business interruptions and introduces a concept rarely dealt with in crisis communication and operational response planning: managing the victim dimension of crisis. Delivered in his straight-talking style and backed with compelling case studies, Lukaszewski On Crisis Communication is your guide to preparing for a crisis and the explosive visibility that comes with it. Using case studies, examples and templates, he explains how to build a crisis management plan and how to put it into action in the real world of media scrutiny, social media, activists, and litigation. Lukaszewski distills four decades of experience into 10 chapters of field-tested how-to's, practical tools, tips, charts, checklists, forms, and templates and teaches you:How crises create victims;To avoid the toxicity of silence;To overcome the abusive, intrusive and coercive behavior of bloviators, bellyachers, back-bench bitchers, the media, activists and critics;To drive attorneys to settle instead of litigate;Apology is the atomic energy of empathy;Simple, sensible, sincere, constructive, positive techniques to reduce contention and to succeed!Chapter learning objectives; discussion questions; case studies; real-life examples; and glossary facilitate college and professional development classroom use
Member of
Cataloging source
Midwest
http://library.link/vocab/creatorName
Lukaszewski, James E
Dewey number
658.4/5
Index
no index present
Literary form
non fiction
Nature of contents
dictionaries
http://library.link/vocab/relatedWorkOrContributorName
  • Noakes-Fry, Kristen
  • hoopla digital
Series statement
The Rothstein catalog on disaster recovery
http://library.link/vocab/subjectName
  • Lukaszewski, James E
  • Crisis management
  • Communication in management
  • Communication in organizations
  • Corporations
  • Electronic books
Target audience
adult
Label
Lukaszewski on crisis communication: : what your CEO needs to know about reputation risk and crisis management, James E. Lukaszewski ; [edited by] Kristen Noakes-Fry, (ebook)
Link
Instantiates
Publication
Color
multicolored
Dimensions
unknown
Extent
1 online resource
Form of item
  • online
  • electronic
Governing access note
Digital content provided by hoopla
Isbn
9781931332811
Isbn Type
(electronic bk.)
Publisher number
MWT11647471
Specific material designation
remote
Stock number
11647471
System control number
MWT11647471
System details
Mode of access: World Wide Web
Label
Lukaszewski on crisis communication: : what your CEO needs to know about reputation risk and crisis management, James E. Lukaszewski ; [edited by] Kristen Noakes-Fry, (ebook)
Link
Publication
Color
multicolored
Dimensions
unknown
Extent
1 online resource
Form of item
  • online
  • electronic
Governing access note
Digital content provided by hoopla
Isbn
9781931332811
Isbn Type
(electronic bk.)
Publisher number
MWT11647471
Specific material designation
remote
Stock number
11647471
System control number
MWT11647471
System details
Mode of access: World Wide Web

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