The Resource Managing difficult situations, MasterSource, (evideo)

Managing difficult situations, MasterSource, (evideo)

Label
Managing difficult situations
Title
Managing difficult situations
Statement of responsibility
MasterSource
Contributor
Subject
Genre
Language
eng
Summary
The customer is not always right, but the customer's needs remain the number one priority. This program moves beyond the fundamentals of good customer service to the problems of dealing with more complex and difficult situations: How do you satisfy customers who want something you cannot give them? How do you work out a deal with a customer when you cannot agree on the terms? What are the most effective ways of dealing with angry customers?
Member of
Cataloging source
AzPhAEM
Characteristic
videorecording
Intended audience
11 & up
http://library.link/vocab/relatedWorkOrContributorName
  • Films on Demand
  • Films for the Humanities & Sciences (Firm)
  • Films Media Group
  • MasterSource
Runtime
20
Series statement
Person-to-Person Skills: Excellence in Customer Service
http://library.link/vocab/subjectName
  • Customer services
  • Filing systems
  • Office management
  • Office practice
  • Typewriting
Technique
live action
Label
Managing difficult situations, MasterSource, (evideo)
Link
https://www.nclive.org/cgi-bin/nclsm?url=http://fod.infobase.com/PortalPlaylists.aspx?xtid=2908
Instantiates
Publication
Note
  • Encoded with permission for digital streaming by Films Media Group on Feb. 07, 2007
  • Films on Demand is distributed by Films Media Group for Films for the Humanities & Sciences, Cambridge Educational, Meridian Education, and Shopware
Antecedent source
unknown
Color
multicolored
Configuration of playback channels
unknown
Contents
Difficult Customer Service Situations (3:05) -- Broken Record Strategy to Good Customer Service (3:15) -- Gentle Confrontation Strategy (3:47) -- Strategies for Dealing With Anger (3:12) -- Challenging Customer Service Situations (4:39)
Dimensions
unknown
Extent
1 streaming video file (20 min.)
File format
unknown
Form of item
online
Governing access note
Access requires authentication through Films on Demand
Level of compression
unknown
Medium for sound
other
Other physical details
sd., col., digital file.
Publisher number
  • 2900s
  • 2908
Quality assurance targets
unknown
Reformatting quality
unknown
Sound
sound
Sound on medium or separate
sound on medium
Specific material designation
  • remote
  • other
System control number
  • 100002908
  • 100002908
  • (OCoLC)707964696
System details
  • Mode of access: Internet
  • System requirements: FOD playback platform
Video recording format
other
Label
Managing difficult situations, MasterSource, (evideo)
Link
https://www.nclive.org/cgi-bin/nclsm?url=http://fod.infobase.com/PortalPlaylists.aspx?xtid=2908
Publication
Note
  • Encoded with permission for digital streaming by Films Media Group on Feb. 07, 2007
  • Films on Demand is distributed by Films Media Group for Films for the Humanities & Sciences, Cambridge Educational, Meridian Education, and Shopware
Antecedent source
unknown
Color
multicolored
Configuration of playback channels
unknown
Contents
Difficult Customer Service Situations (3:05) -- Broken Record Strategy to Good Customer Service (3:15) -- Gentle Confrontation Strategy (3:47) -- Strategies for Dealing With Anger (3:12) -- Challenging Customer Service Situations (4:39)
Dimensions
unknown
Extent
1 streaming video file (20 min.)
File format
unknown
Form of item
online
Governing access note
Access requires authentication through Films on Demand
Level of compression
unknown
Medium for sound
other
Other physical details
sd., col., digital file.
Publisher number
  • 2900s
  • 2908
Quality assurance targets
unknown
Reformatting quality
unknown
Sound
sound
Sound on medium or separate
sound on medium
Specific material designation
  • remote
  • other
System control number
  • 100002908
  • 100002908
  • (OCoLC)707964696
System details
  • Mode of access: Internet
  • System requirements: FOD playback platform
Video recording format
other

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