The Resource Mapping workflows and managing knowledge : capturing formal and tacit knowledge to improve performance, John L. Kmetz, (ebook)

Mapping workflows and managing knowledge : capturing formal and tacit knowledge to improve performance, John L. Kmetz, (ebook)

Label
Mapping workflows and managing knowledge : capturing formal and tacit knowledge to improve performance
Title
Mapping workflows and managing knowledge
Title remainder
capturing formal and tacit knowledge to improve performance
Statement of responsibility
John L. Kmetz
Creator
Contributor
Subject
Genre
Language
eng
Summary
This is a book that does what the title says, and is different from most business process mapping information in three key ways. First, it lets users capture all the knowledge that goes into a workflow in any kind of organization, including the most difficult kind of all, the tacit knowledge people bring to the job and carry in their heads. Second, it is simple, powerful, flexible, and easy to learn. Third, it does not require installing, learning, and applying a complicated program (sometimes requiring reorganization to support the software rather than the software supporting the organization). It was developed by the author in a fifteen-year long program of studying, analyzing, and improving avionics maintenance processes for the U.S. Navy and the Royal Canadian Air Force, and then applied to organizations of all kinds ever since, for more than two decades. It has been taught and applied by the author and others in many short courses. It works
Member of
Additional physical form
Also available in print.
Cataloging source
MiAaPQ
http://library.link/vocab/creatorName
Kmetz, John L
Dewey number
658.51
Illustrations
illustrations
Index
index present
LC call number
HD62.17
LC item number
.K545 2012
Literary form
non fiction
Nature of contents
  • dictionaries
  • abstracts summaries
  • bibliography
http://library.link/vocab/relatedWorkOrContributorName
NC Live eBook Central
Series statement
Operations and supply chain management collection,
http://library.link/vocab/subjectName
  • Workflow
  • Reengineering (Management)
  • Knowledge management
Target audience
specialized
Label
Mapping workflows and managing knowledge : capturing formal and tacit knowledge to improve performance, John L. Kmetz, (ebook)
Link
https://ebookcentral.proquest.com/lib/cmlibrary-ebooks/detail.action?docID=980757
Instantiates
Publication
Note
Part of: 2012 digital library
Bibliography note
Includes bibliographical references (p. 209-214) and index
Color
multicolored
Contents
List of figures -- List of tables -- How to use this book -- Introduction -- Objectives of this book -- 1. Knowing what we know -- 2. Systems, processes, organizations, and workflows -- 3. Workflow mapping fundamentals -- 4. WFMA data collection and analysis -- 5. WFMA and knowledge management -- 6. WFMA and dynamic modeling -- Appendix 1. A brief summary of the NAVAIR study -- Appendix 2. A partial list of process mapping software -- Notes -- References -- About the author -- Index
Dimensions
unknown
Edition
1st ed.
Extent
1 electronic text (xviii, 220 p.)
File format
multiple file formats
Form of item
online
Governing access note
Access restricted to authorized users and institutions
Isbn
9781606494554
Isbn Type
(electronic bk.)
Other control number
10.4128/9781606494554
Other physical details
ill., digital file.
Reformatting quality
access
Reproduction note
Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
Specific material designation
remote
System control number
  • EBC980757
  • (OCoLC)808991409
  • (CaBNVSL)swl00401169
  • (MiAaPQ)EBC980757
  • (Au-PeEL)EBL980757
  • (CaPaEBR)ebr10594647
  • (CaONFJC)MIL420565
  • (OCoLC)808991409
System details
  • Mode of access: World Wide Web
  • System requirements: Adobe Acrobat reader
Label
Mapping workflows and managing knowledge : capturing formal and tacit knowledge to improve performance, John L. Kmetz, (ebook)
Link
https://ebookcentral.proquest.com/lib/cmlibrary-ebooks/detail.action?docID=980757
Publication
Note
Part of: 2012 digital library
Bibliography note
Includes bibliographical references (p. 209-214) and index
Color
multicolored
Contents
List of figures -- List of tables -- How to use this book -- Introduction -- Objectives of this book -- 1. Knowing what we know -- 2. Systems, processes, organizations, and workflows -- 3. Workflow mapping fundamentals -- 4. WFMA data collection and analysis -- 5. WFMA and knowledge management -- 6. WFMA and dynamic modeling -- Appendix 1. A brief summary of the NAVAIR study -- Appendix 2. A partial list of process mapping software -- Notes -- References -- About the author -- Index
Dimensions
unknown
Edition
1st ed.
Extent
1 electronic text (xviii, 220 p.)
File format
multiple file formats
Form of item
online
Governing access note
Access restricted to authorized users and institutions
Isbn
9781606494554
Isbn Type
(electronic bk.)
Other control number
10.4128/9781606494554
Other physical details
ill., digital file.
Reformatting quality
access
Reproduction note
Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
Specific material designation
remote
System control number
  • EBC980757
  • (OCoLC)808991409
  • (CaBNVSL)swl00401169
  • (MiAaPQ)EBC980757
  • (Au-PeEL)EBL980757
  • (CaPaEBR)ebr10594647
  • (CaONFJC)MIL420565
  • (OCoLC)808991409
System details
  • Mode of access: World Wide Web
  • System requirements: Adobe Acrobat reader

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