The Resource Meeting customer expectations, MasterSource, (evideo)

Meeting customer expectations, MasterSource, (evideo)

Label
Meeting customer expectations
Title
Meeting customer expectations
Statement of responsibility
MasterSource
Contributor
Subject
Genre
Language
eng
Summary
Providing a service is different from producing a product because service is produced at the moment of delivery-a one-time opportunity to satisfy the customer which, once lost, is often lost forever. This program shows what the customer expects in the way of service, and how he or she reacts to both good and bad service. The program also describes the service cycle and the techniques for empowering employees, and illustrates specific techniques for improving tolerance, patience, and helpfulness
Member of
Cataloging source
AzPhAEM
Characteristic
videorecording
Intended audience
12 & up
http://library.link/vocab/relatedWorkOrContributorName
  • Films on Demand
  • Films for the Humanities & Sciences (Firm)
  • Films Media Group
  • MasterSource
Runtime
20
Series statement
Person-to-Person Skills: Excellence in Customer Service
http://library.link/vocab/subjectName
  • Customer services
  • Filing systems
  • Office management
  • Office practice
  • Typewriting
Technique
live action
Label
Meeting customer expectations, MasterSource, (evideo)
Link
https://www.nclive.org/cgi-bin/nclsm?url=http://fod.infobase.com/PortalPlaylists.aspx?xtid=2902
Instantiates
Publication
Note
  • Encoded with permission for digital streaming by Films Media Group on July 16, 2007
  • Films on Demand is distributed by Films Media Group for Films for the Humanities & Sciences, Cambridge Educational, Meridian Education, and Shopware
Antecedent source
unknown
Color
multicolored
Configuration of playback channels
unknown
Contents
Customer Service: How to Deal With an Angry Customer (3:06) -- Cycle of Good Customer Service (2:09) -- Customer Expectations and Communications Skills (2:12) -- Overcoming Hurdles to Customer Satisfaction (2:07) -- Customer Dilemmas: Quality Service (3:53) -- Quality Service: Effective Communications (2:08)
Dimensions
unknown
Extent
1 streaming video file (20 min.)
File format
unknown
Form of item
online
Governing access note
Access requires authentication through Films on Demand
Level of compression
unknown
Medium for sound
other
Other physical details
sd., col., digital file.
Publisher number
  • 2900s
  • 2902
Quality assurance targets
unknown
Reformatting quality
unknown
Sound
sound
Sound on medium or separate
sound on medium
Specific material designation
  • remote
  • other
System control number
  • 100002902
  • 100002902
  • (OCoLC)707964680
System details
  • Mode of access: Internet
  • System requirements: FOD playback platform
Video recording format
other
Label
Meeting customer expectations, MasterSource, (evideo)
Link
https://www.nclive.org/cgi-bin/nclsm?url=http://fod.infobase.com/PortalPlaylists.aspx?xtid=2902
Publication
Note
  • Encoded with permission for digital streaming by Films Media Group on July 16, 2007
  • Films on Demand is distributed by Films Media Group for Films for the Humanities & Sciences, Cambridge Educational, Meridian Education, and Shopware
Antecedent source
unknown
Color
multicolored
Configuration of playback channels
unknown
Contents
Customer Service: How to Deal With an Angry Customer (3:06) -- Cycle of Good Customer Service (2:09) -- Customer Expectations and Communications Skills (2:12) -- Overcoming Hurdles to Customer Satisfaction (2:07) -- Customer Dilemmas: Quality Service (3:53) -- Quality Service: Effective Communications (2:08)
Dimensions
unknown
Extent
1 streaming video file (20 min.)
File format
unknown
Form of item
online
Governing access note
Access requires authentication through Films on Demand
Level of compression
unknown
Medium for sound
other
Other physical details
sd., col., digital file.
Publisher number
  • 2900s
  • 2902
Quality assurance targets
unknown
Reformatting quality
unknown
Sound
sound
Sound on medium or separate
sound on medium
Specific material designation
  • remote
  • other
System control number
  • 100002902
  • 100002902
  • (OCoLC)707964680
System details
  • Mode of access: Internet
  • System requirements: FOD playback platform
Video recording format
other

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