The Resource On The Receiving End, Video Arts (Firm)., (evideo)

On The Receiving End, Video Arts (Firm)., (evideo)

Label
On The Receiving End
Title
On The Receiving End
Statement of responsibility
Video Arts (Firm).
Contributor
Film distributor
Subject
Genre
Language
  • eng
  • eng
  • eng
  • eng
Summary
Customers who are fatuous, difficult, or helpless are a call-center operator's worst nightmare! In a fun and friendly way, this video shows viewers how to professionally manage the needs of customers, regardless of their approach. It demonstrates telephone techniques for listening carefully, asking relevant questions, and assessing customers' needs. A successful relationship develops by clearly outlining the available options to customers and agreeing upon a course of action
Member of
Cataloging source
AzPhAEM
Characteristic
videorecording
Intended audience
11 & up
Language note
Closed-captioned
http://library.link/vocab/relatedWorkOrContributorName
  • Films on Demand
  • Films Media Group
  • Video Arts (Firm)
Runtime
30
Series statement
Customer Service & Sales Classics
http://library.link/vocab/subjectName
  • Call center agents
  • Consumers
  • Selling
  • Customer relations
  • Telephone selling
Technique
live action
Label
On The Receiving End, Video Arts (Firm)., (evideo)
Link
https://www.nclive.org/cgi-bin/nclsm?url=http://fod.infobase.com/PortalPlaylists.aspx?wID=242461&xtid=124116
Instantiates
Publication
Copyright
Note
  • Originally released by Video Arts (Firm), 1998
  • Streaming video file encoded with permission for digital streaming by Films Media Group on October 25, 2016
Carrier category
online resource
Carrier category code
cr
Carrier MARC source
rdacarrier
Color
multicolored
Configuration of playback channels
unknown
Content category
two-dimensional moving image
Content type code
tdi
Content type MARC source
rdacontent
Contents
  • Computer Support Network
  • (3:31)
  • Map Out the Call and Follow Through
  • (3:36)
  • Add Value
  • (2:42)
  • Customer Service Review
  • (1:46)
  • Credits: On The Receiving End: Customer Service & Sales Classics
  • (0:29)
  • Call Center
  • (5:14)
  • Assess and Solving Problems
  • (5:06)
  • Managing Difficult Customers
  • (3:47)
  • Manage Emotions
  • (2:17)
Dimensions
unknown
Extent
1 online resource (1 video file (29 min., 40 sec.))
Form of item
online
Governing access note
Access requires authentication through Films on Demand
Media category
computer
Media MARC source
rdamedia
Media type code
c
Medium for sound
other
Other physical details
sound, color.
Publisher number
  • 124116
  • 124111s
Sound
sound
Sound on medium or separate
sound on medium
Specific material designation
  • other
  • remote
System control number
  • 100124116
  • 100124116
  • (OCoLC)974883396
System details
  • Streaming video file
  • System requirements: FOD playback platform
Video recording format
other
Label
On The Receiving End, Video Arts (Firm)., (evideo)
Link
https://www.nclive.org/cgi-bin/nclsm?url=http://fod.infobase.com/PortalPlaylists.aspx?wID=242461&xtid=124116
Publication
Copyright
Note
  • Originally released by Video Arts (Firm), 1998
  • Streaming video file encoded with permission for digital streaming by Films Media Group on October 25, 2016
Carrier category
online resource
Carrier category code
cr
Carrier MARC source
rdacarrier
Color
multicolored
Configuration of playback channels
unknown
Content category
two-dimensional moving image
Content type code
tdi
Content type MARC source
rdacontent
Contents
  • Computer Support Network
  • (3:31)
  • Map Out the Call and Follow Through
  • (3:36)
  • Add Value
  • (2:42)
  • Customer Service Review
  • (1:46)
  • Credits: On The Receiving End: Customer Service & Sales Classics
  • (0:29)
  • Call Center
  • (5:14)
  • Assess and Solving Problems
  • (5:06)
  • Managing Difficult Customers
  • (3:47)
  • Manage Emotions
  • (2:17)
Dimensions
unknown
Extent
1 online resource (1 video file (29 min., 40 sec.))
Form of item
online
Governing access note
Access requires authentication through Films on Demand
Media category
computer
Media MARC source
rdamedia
Media type code
c
Medium for sound
other
Other physical details
sound, color.
Publisher number
  • 124116
  • 124111s
Sound
sound
Sound on medium or separate
sound on medium
Specific material designation
  • other
  • remote
System control number
  • 100124116
  • 100124116
  • (OCoLC)974883396
System details
  • Streaming video file
  • System requirements: FOD playback platform
Video recording format
other

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    35.2676379 -80.8555409
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    35.2285169 -80.839928
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