The Resource Person-to-Person Customer Service, Films for the Humanities & Sciences, (evideo)

Person-to-Person Customer Service, Films for the Humanities & Sciences, (evideo)

Label
Person-to-Person Customer Service
Title
Person-to-Person Customer Service
Statement of responsibility
Films for the Humanities & Sciences
Contributor
Subject
Genre
Language
  • eng
  • eng
  • eng
Summary
One shopper wants a price quote, another needs something that's shelved too high. Two more customers are waiting for items from storage, and there's a huge line forming at the front counter. It's another crazy day in customer service-a department that can make or break a brick-and-mortar business. Whether you're working the sales floor, waiting tables, or running a cash register, you've got to emphasize the "service" in customer service, thereby ensuring a loyal and ever-expanding base of patrons. This video shows employees how to achieve that goal, using lively animation, no-nonsense explanations, and clear, entertaining dramatizations. Topics include creating a good first impression, developing a professional and outgoing attitude, following customer service procedures in a logical manner, and handling conflict calmly, confidentially, and respectfully
Member of
Cataloging source
AzPhAEM
Characteristic
videorecording
Intended audience
6 & up
Language note
Closed-captioned
http://library.link/vocab/relatedWorkOrContributorName
  • Films on Demand
  • Films for the Humanities & Sciences (Firm)
  • Films Media Group
Runtime
20
Series statement
Customer Service Essentials
http://library.link/vocab/subjectName
  • Customer services
  • Business communication
  • Business etiquette
  • Business logistics
  • Communication
  • Interpersonal communication
  • Office practice
Technique
live action
Label
Person-to-Person Customer Service, Films for the Humanities & Sciences, (evideo)
Link
https://www.nclive.org/cgi-bin/nclsm?url=http://fod.infobase.com/PortalPlaylists.aspx?xtid=47819
Instantiates
Publication
Note
  • Encoded with permission for digital streaming by Films Media Group on September 15, 2012
  • Films on Demand is distributed by Films Media Group for Films for the Humanities & Sciences, Cambridge Educational, Meridian Education, and Shopware
Accompanying material
instructional materials (online)
Antecedent source
unknown
Color
multicolored
Configuration of playback channels
unknown
Contents
Introduction to Customer Service (3:07) -- The Importance of First Impressions (2:19) -- Being Professional (5:09) -- Dealing With Customers (5:12) -- If Conflict Arises (4:01) -- Credits: Person-to-Person Customer Service (0:39)
Dimensions
unknown
Extent
1 streaming video file (20 min.)
File format
unknown
Form of item
online
Governing access note
Access requires authentication through Films on Demand
Level of compression
unknown
Medium for sound
other
Other physical details
sd., col., digital file +
Publisher number
  • 47818s
  • 47819
Quality assurance targets
unknown
Reformatting quality
unknown
Sound
sound
Sound on medium or separate
sound on medium
Specific material designation
  • other
  • remote
System control number
  • 100047819
  • 100047819
  • (OCoLC)820954189
System details
  • Mode of access: Internet
  • System requirements: FOD playback platform
Video recording format
other
Label
Person-to-Person Customer Service, Films for the Humanities & Sciences, (evideo)
Link
https://www.nclive.org/cgi-bin/nclsm?url=http://fod.infobase.com/PortalPlaylists.aspx?xtid=47819
Publication
Note
  • Encoded with permission for digital streaming by Films Media Group on September 15, 2012
  • Films on Demand is distributed by Films Media Group for Films for the Humanities & Sciences, Cambridge Educational, Meridian Education, and Shopware
Accompanying material
instructional materials (online)
Antecedent source
unknown
Color
multicolored
Configuration of playback channels
unknown
Contents
Introduction to Customer Service (3:07) -- The Importance of First Impressions (2:19) -- Being Professional (5:09) -- Dealing With Customers (5:12) -- If Conflict Arises (4:01) -- Credits: Person-to-Person Customer Service (0:39)
Dimensions
unknown
Extent
1 streaming video file (20 min.)
File format
unknown
Form of item
online
Governing access note
Access requires authentication through Films on Demand
Level of compression
unknown
Medium for sound
other
Other physical details
sd., col., digital file +
Publisher number
  • 47818s
  • 47819
Quality assurance targets
unknown
Reformatting quality
unknown
Sound
sound
Sound on medium or separate
sound on medium
Specific material designation
  • other
  • remote
System control number
  • 100047819
  • 100047819
  • (OCoLC)820954189
System details
  • Mode of access: Internet
  • System requirements: FOD playback platform
Video recording format
other

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