The Resource Superior customer service, MasterSource, (evideo)

Superior customer service, MasterSource, (evideo)

Label
Superior customer service
Title
Superior customer service
Statement of responsibility
MasterSource
Contributor
Subject
Genre
Language
eng
Summary
This program discusses how to put the techniques of customer service into practice. It explains the rationale of providing service to the customer, for the customer saved is the service-provider's job saved, and the customer pleased is the service-provider's key to job advancement. Reviewing techniques from the previous programs, this video motivates viewers to implement the lessons of providing customer satisfaction, for the sake of their employers and-in a very direct and immediate way-for their own pleasure and profit
Member of
Cataloging source
AzPhAEM
Characteristic
videorecording
Intended audience
11 & up
http://library.link/vocab/relatedWorkOrContributorName
  • Films on Demand
  • Films for the Humanities & Sciences (Firm)
  • Films Media Group
  • MasterSource
Runtime
31
Series statement
Person-to-Person Skills: Excellence in Customer Service
http://library.link/vocab/subjectName
  • Customer services
  • Filing systems
  • Office management
  • Office practice
  • Typewriting
Technique
live action
Label
Superior customer service, MasterSource, (evideo)
Link
https://www.nclive.org/cgi-bin/nclsm?url=http://fod.infobase.com/PortalPlaylists.aspx?xtid=2909
Instantiates
Publication
Note
  • Encoded with permission for digital streaming by Films Media Group on July 28, 2008
  • Films on Demand is distributed by Films Media Group for Films for the Humanities & Sciences, Cambridge Educational, Meridian Education, and Shopware
Antecedent source
unknown
Color
multicolored
Configuration of playback channels
unknown
Contents
Customer Service: An Essential Product for Customer Retention (4:16) -- Components of Good Customer Service (3:01) -- Customer Service: Non-Verbal Communication (2:07) -- Customer Service: Empathic Communication (3:22) -- Customer Service: Active Listening (3:35) -- Stress Management in the Workplace (2:55) -- Effective Use of the Telephone in the Workplace (3:35) -- Customer Service: How to Handle Difficult Situations (3:31)
Dimensions
unknown
Extent
1 streaming video file (31 min.)
File format
unknown
Form of item
online
Governing access note
Access requires authentication through Films on Demand
Level of compression
unknown
Medium for sound
other
Other physical details
sd., col., digital file.
Publisher number
  • 2900s
  • 2909
Quality assurance targets
unknown
Reformatting quality
unknown
Sound
sound
Sound on medium or separate
sound on medium
Specific material designation
  • remote
  • other
System control number
  • 100002909
  • 100002909
  • (OCoLC)707970201
System details
  • Mode of access: Internet
  • System requirements: FOD playback platform
Video recording format
other
Label
Superior customer service, MasterSource, (evideo)
Link
https://www.nclive.org/cgi-bin/nclsm?url=http://fod.infobase.com/PortalPlaylists.aspx?xtid=2909
Publication
Note
  • Encoded with permission for digital streaming by Films Media Group on July 28, 2008
  • Films on Demand is distributed by Films Media Group for Films for the Humanities & Sciences, Cambridge Educational, Meridian Education, and Shopware
Antecedent source
unknown
Color
multicolored
Configuration of playback channels
unknown
Contents
Customer Service: An Essential Product for Customer Retention (4:16) -- Components of Good Customer Service (3:01) -- Customer Service: Non-Verbal Communication (2:07) -- Customer Service: Empathic Communication (3:22) -- Customer Service: Active Listening (3:35) -- Stress Management in the Workplace (2:55) -- Effective Use of the Telephone in the Workplace (3:35) -- Customer Service: How to Handle Difficult Situations (3:31)
Dimensions
unknown
Extent
1 streaming video file (31 min.)
File format
unknown
Form of item
online
Governing access note
Access requires authentication through Films on Demand
Level of compression
unknown
Medium for sound
other
Other physical details
sd., col., digital file.
Publisher number
  • 2900s
  • 2909
Quality assurance targets
unknown
Reformatting quality
unknown
Sound
sound
Sound on medium or separate
sound on medium
Specific material designation
  • remote
  • other
System control number
  • 100002909
  • 100002909
  • (OCoLC)707970201
System details
  • Mode of access: Internet
  • System requirements: FOD playback platform
Video recording format
other

Library Locations

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    35.2676379 -80.8555409
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    35.2285169 -80.839928
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    35.4833296 -80.8663023
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    35.498441 -80.8505028
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    35.2229798 -80.730329
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    35.2269427 -80.8398527
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