The Resource Thank you for calling! : effective telephone techniques, Cambridge Educational (Firm), (evideo)

Thank you for calling! : effective telephone techniques, Cambridge Educational (Firm), (evideo)

Label
Thank you for calling! : effective telephone techniques
Title
Thank you for calling!
Title remainder
effective telephone techniques
Statement of responsibility
Cambridge Educational (Firm)
Title variation
Effective telephone techniques
Contributor
Subject
Genre
Language
eng
Summary
This video provides students with the basic skills needed to handle all types of business telephone communications. Shows the viewer how to deal with the proper procedures for answering the telephone, taking messages, screening calls, and handling irate callers. Presents the steps for placing calls, including a brief look at the telephone directory, local and long distance calls, efficient use of the telephone, and more
Member of
Cataloging source
AzPhAEM
Characteristic
videorecording
Intended audience
9 to 12
http://library.link/vocab/relatedWorkOrContributorName
  • Films on Demand
  • Cambridge Educational (Firm)
  • Films for the Humanities & Sciences (Firm)
  • Films Media Group
Runtime
30
Series statement
Clerical Skills
http://library.link/vocab/subjectName
  • Business communication
  • Customer services
  • Employees
  • Filing systems
  • Office management
  • Office practice
  • Organizational behavior
  • Success in business
  • Training
  • Typewriting
Technique
live action
Label
Thank you for calling! : effective telephone techniques, Cambridge Educational (Firm), (evideo)
Link
https://www.nclive.org/cgi-bin/nclsm?url=http://fod.infobase.com/PortalPlaylists.aspx?xtid=8026
Instantiates
Publication
Note
  • Encoded with permission for digital streaming by Films Media Group on Sept. 27, 2006
  • Films on Demand is distributed by Films Media Group for Films for the Humanities & Sciences, Cambridge Educational, Meridian Education, and Shopware
Accompanying material
instructional materials (online)
Antecedent source
unknown
Color
multicolored
Configuration of playback channels
unknown
Contents
Telephone Etiquette in the Office (3:40) -- Guidelines for Telephone Messages (4:47) -- Telephone Manners (4:53) -- Telephone Answering Review (1:08) -- Types of Incoming Calls (6:21) -- Guidelines for Placing Outgoing Calls (3:59) -- Efficient Telephone Use (3:07)
Dimensions
unknown
Extent
1 streaming video file (30 min.)
File format
unknown
Form of item
online
Governing access note
Access requires authentication through Films on Demand
Level of compression
unknown
Medium for sound
other
Other physical details
sd., col., digital file +
Publisher number
  • 8023s
  • 8026
Quality assurance targets
unknown
Reformatting quality
unknown
Sound
sound
Sound on medium or separate
sound on medium
Specific material designation
  • remote
  • other
System control number
  • 100008026
  • 100008026
  • (OCoLC)707970322
System details
  • Mode of access: Internet
  • System requirements: FOD playback platform
Video recording format
other
Label
Thank you for calling! : effective telephone techniques, Cambridge Educational (Firm), (evideo)
Link
https://www.nclive.org/cgi-bin/nclsm?url=http://fod.infobase.com/PortalPlaylists.aspx?xtid=8026
Publication
Note
  • Encoded with permission for digital streaming by Films Media Group on Sept. 27, 2006
  • Films on Demand is distributed by Films Media Group for Films for the Humanities & Sciences, Cambridge Educational, Meridian Education, and Shopware
Accompanying material
instructional materials (online)
Antecedent source
unknown
Color
multicolored
Configuration of playback channels
unknown
Contents
Telephone Etiquette in the Office (3:40) -- Guidelines for Telephone Messages (4:47) -- Telephone Manners (4:53) -- Telephone Answering Review (1:08) -- Types of Incoming Calls (6:21) -- Guidelines for Placing Outgoing Calls (3:59) -- Efficient Telephone Use (3:07)
Dimensions
unknown
Extent
1 streaming video file (30 min.)
File format
unknown
Form of item
online
Governing access note
Access requires authentication through Films on Demand
Level of compression
unknown
Medium for sound
other
Other physical details
sd., col., digital file +
Publisher number
  • 8023s
  • 8026
Quality assurance targets
unknown
Reformatting quality
unknown
Sound
sound
Sound on medium or separate
sound on medium
Specific material designation
  • remote
  • other
System control number
  • 100008026
  • 100008026
  • (OCoLC)707970322
System details
  • Mode of access: Internet
  • System requirements: FOD playback platform
Video recording format
other

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