The Resource The ultimate question 2.0 : how net promoter companies thrive in a customer-driven world, Fred Reichheld with Rob Markey, (eaudio)

The ultimate question 2.0 : how net promoter companies thrive in a customer-driven world, Fred Reichheld with Rob Markey, (eaudio)

Label
The ultimate question 2.0 : how net promoter companies thrive in a customer-driven world
Title
The ultimate question 2.0
Title remainder
how net promoter companies thrive in a customer-driven world
Statement of responsibility
Fred Reichheld with Rob Markey
Creator
Contributor
Narrator
Subject
Genre
Language
eng
Summary
In this revised and updated edition of his best-seller, Reichheld and his colleague Rob Markey detail how business leaders have taken their principles and shifted the market paradigm for years to come. Listeners will learn how to become a Net Promoter and how to use Reichheld's tested techniques to draw customers in and keep them coming back for more
Member of
Accompanying matter
technical information on music
Additional physical form
Downloadable applications available for access via iOS 4.0+ devices (iPhone, iPad, iPod Touch) and Android 2.1+ devices.
Cataloging source
CtWfDGI
http://library.link/vocab/creatorName
Reichheld, Frederick F
Dewey number
658.8/72
Form of composition
not applicable
Format of music
not applicable
LC call number
HF5415.5
LC item number
.R439 2012eb
Literary text for sound recordings
other
Music parts
not applicable
PerformerNote
Narrated by Walter Dixon
http://library.link/vocab/relatedWorkOrContributorName
  • Markey, Rob
  • Reichheld, Frederick F
  • RBdigital
  • Dixon, Walter
  • Recorded Books, LLC
  • Gildan Media Corporation
Series statement
Your coach in a box
http://library.link/vocab/subjectName
  • Customer relations
  • Consumer satisfaction
  • Customer loyalty
  • Employee motivation
  • Employee loyalty
  • Leadership
  • Success in business
Transposition and arrangement
not applicable
Label
The ultimate question 2.0 : how net promoter companies thrive in a customer-driven world, Fred Reichheld with Rob Markey, (eaudio)
Link
Instantiates
Publication
Note
  • Downloadable audio file
  • Title from title screen (viewed April 19, 2012)
  • Previously published under title: Ultimate question
  • Recording originally produced by Gildan Media Corp., p2011
Antecedent source
unknown
Capture and storage technique
unknown
Color
not applicable
Configuration of playback channels
unknown
Dimensions
  • not applicable
  • unknown
Edition
Rev. and expanded ed.
Extent
1 sound file (8 hr.)
File format
unknown
Form of item
online
Governing access note
Access restricted to subscribing institutions
Groove width / pitch
not applicable
Isbn
9781464026553
Kind of cutting
not applicable
Kind of disc cylinder or tape
not applicable
Kind of material
unknown
Level of compression
unknown
Other physical details
digital.
Publisher number
Z04793
Quality assurance targets
unknown
Reformatting quality
access
Sound
sound
Special playback characteristics
digital recording
Specific material designation
  • other
  • remote
Speed
other
System control number
rbz99004793
System details
  • Mode of access: World Wide Web
  • Requires OneClick Digital Media Manager
  • System requirements: 200 MB of free disk space, 512 MB of RAM, Windows Installer 3.1, Microsoft .NET Framework 4 (x86 and x64), Windows Media Player 10 QA
Tape configuration
not applicable
Tape width
not applicable
Label
The ultimate question 2.0 : how net promoter companies thrive in a customer-driven world, Fred Reichheld with Rob Markey, (eaudio)
Link
Publication
Note
  • Downloadable audio file
  • Title from title screen (viewed April 19, 2012)
  • Previously published under title: Ultimate question
  • Recording originally produced by Gildan Media Corp., p2011
Antecedent source
unknown
Capture and storage technique
unknown
Color
not applicable
Configuration of playback channels
unknown
Dimensions
  • not applicable
  • unknown
Edition
Rev. and expanded ed.
Extent
1 sound file (8 hr.)
File format
unknown
Form of item
online
Governing access note
Access restricted to subscribing institutions
Groove width / pitch
not applicable
Isbn
9781464026553
Kind of cutting
not applicable
Kind of disc cylinder or tape
not applicable
Kind of material
unknown
Level of compression
unknown
Other physical details
digital.
Publisher number
Z04793
Quality assurance targets
unknown
Reformatting quality
access
Sound
sound
Special playback characteristics
digital recording
Specific material designation
  • other
  • remote
Speed
other
System control number
rbz99004793
System details
  • Mode of access: World Wide Web
  • Requires OneClick Digital Media Manager
  • System requirements: 200 MB of free disk space, 512 MB of RAM, Windows Installer 3.1, Microsoft .NET Framework 4 (x86 and x64), Windows Media Player 10 QA
Tape configuration
not applicable
Tape width
not applicable

Library Locations

  • Beatties Ford Road RegionalBorrow it
    2412 Beatties Ford Road, Charlotte, NC, 28216, US
    35.2676379 -80.8555409
  • Charlotte Mecklenburg LibraryBorrow it
    310 N Tryon St., Charlotte, NC, 28202, US
    35.2285169 -80.839928
  • CorneliusBorrow it
    21105 Catawba Avenue, Cornelius, NC, 28031, US
    35.4833296 -80.8663023
  • DavidsonBorrow it
    119 South Main Street, Davidson, NC, 28036, US
    35.498441 -80.8505028
  • Hickory GroveBorrow it
    5935 Hickory Grove Road, Charolette, NC, 28215, US
    35.2229798 -80.730329
  • ImaginOnBorrow it
    300 East Seventh Street, Charlotte, NC, 28202, US
    35.2269427 -80.8398527
  • Independence RegionalBorrow it
    6000 Conference Drive, Charlotte, NC, 28212, US
    35.1764837 -80.757611
  • Main LibraryBorrow it
    310 North Tryon Street, Charlotte, NC, 28202, US
    35.2285213 -80.8421167
  • MatthewsBorrow it
    230 Matthews Station St., Matthews, NC, 28105, US
    35.1160092 -80.720516
  • Mint HillBorrow it
    6840 Matthews - Mint Hill Road, Mint Hill, NC, 28227, US
    35.1717049 -80.6610649
  • Morrison RegionalBorrow it
    7015 Morrison Boulevard, Charlotte, NC, 28211, US
    35.1517093 -80.8250892
  • Mountain IslandBorrow it
    4420 Hoyt Galvin Way, Charlotte, NC, 28214, US
    35.3350873 -80.9625991
  • Myers ParkBorrow it
    1361 Queens Road, Charlotte, NC, 28207, US
    35.1964537 -80.8295867
  • North County RegionalBorrow it
    16500 Holly Crest Lane, Huntersville, NC, 28078, US
    35.4406879 -80.8661493
  • Plaza MidwoodBorrow it
    1623 Central Avenue, Charlotte, NC, 28205, US
    35.2206234 -80.8132445
  • ScaleybarkBorrow it
    101 Scaleybark Road, Charlotte, NC, 28209, US
    35.1890888 -80.8773791
  • South County RegionalBorrow it
    5801 Rea Road, Charlotte, NC, 28277, US
    35.086541 -80.8137402
  • Steele CreekBorrow it
    13620 Steele Creek Road, Charlotte, NC, 28273, US
    35.1067994 -80.9910789
  • Sugar CreekBorrow it
    NC, US
  • University City RegionalBorrow it
    4045 North Tryon Street, Suite A, Charlotte, NC, 28206, US
    35.2575219 -80.7997242
  • West BoulevardBorrow it
    2157 West Boulevard, Charlotte, NC, 28208, US
    35.2111493 -80.8983269
Processing Feedback ...