The Resource TouchPoints : creating powerful leadership connections in the smallest of moments, Douglas R. Conant, Mette Norgaard, (ebook)

TouchPoints : creating powerful leadership connections in the smallest of moments, Douglas R. Conant, Mette Norgaard, (ebook)

Label
TouchPoints : creating powerful leadership connections in the smallest of moments
Title
TouchPoints
Title remainder
creating powerful leadership connections in the smallest of moments
Statement of responsibility
Douglas R. Conant, Mette Norgaard
Creator
Contributor
Subject
Genre
Language
eng
Summary
"A fresh, effective, and enduring way to lead starting with your next interaction. Most leaders feel the inevitable interruptions in their jam-packed days are troublesome. But in TouchPoints, Conant and Norgaard argue that these--and every point of contact with other people--are overlooked opportunities for leaders to increase their impact and promote their organization's strategy and values. Through previously untold stories from Conant's tenure as CEO of Campbell Soup Company and Norgaard's vast consulting experience, the authors show that a leader's impact and legacy are built through hundreds, even thousands, of interactive moments in time. The good news is that anyone can develop "TouchPoint" mastery by focusing on four essential components: head, heart, hands and touch. Promotes a new intuitive model of rational, active, and wise leadership practices. Shows how the authenticity of a leader is tested during every informal interaction, every day. Introduces four integrated commitments that are foundational to mastering the TouchPoints: the commitment to inquiry, reflection, practice, and continuous improvement. Compelling and transformative, this book shows how TouchPoint mastery can turn otherwise ordinary moments into powerful opportunities for influence with lasting impact--one TouchPoint at a time."--Provided by publisher
Member of
Cataloging source
MiAaPQ
http://library.link/vocab/creatorDate
1951-
http://library.link/vocab/creatorName
Conant, Douglas R.
Dewey number
658.4/092
Illustrations
illustrations
Index
index present
LC call number
HD57.7
LC item number
.C649 2011
Literary form
non fiction
Nature of contents
dictionaries
http://library.link/vocab/relatedWorkOrContributorName
  • Norgaard, Mette
  • NC Live eBook Central
  • ProQuest (Firm)
Series statement
Warren Bennis series
Series volume
169
http://library.link/vocab/subjectName
Leadership
Label
TouchPoints : creating powerful leadership connections in the smallest of moments, Douglas R. Conant, Mette Norgaard, (ebook)
Link
https://www.nclive.org/cgi-bin/nclsm?url=https://ebookcentral.proquest.com/lib/cmlibrary-ebooks/detail.action?docID=700433
Instantiates
Publication
Note
Includes index
Color
multicolored
Contents
The power of touchpoints: the action is in the interaction -- The commitment to mastery: the choice is yours -- Use your head: the commitment to inquiry -- Use your heart: the commitment to reflection -- Use your hands: the commitment to practice -- Mastering the touch: how can I help? -- Recommended reading
Dimensions
unknown
Edition
1st ed.
Extent
xxxi, 173 p.
Form of item
  • online
  • electronic
Other physical details
ill.
Reproduction note
Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
Specific material designation
remote
System control number
  • EBC700433
  • (MiAaPQ)EBC700433
  • (Au-PeEL)EBL700433
  • (CaPaEBR)ebr10513987
  • (CaONFJC)MIL337469
  • (OCoLC)757394211
Label
TouchPoints : creating powerful leadership connections in the smallest of moments, Douglas R. Conant, Mette Norgaard, (ebook)
Link
https://www.nclive.org/cgi-bin/nclsm?url=https://ebookcentral.proquest.com/lib/cmlibrary-ebooks/detail.action?docID=700433
Publication
Note
Includes index
Color
multicolored
Contents
The power of touchpoints: the action is in the interaction -- The commitment to mastery: the choice is yours -- Use your head: the commitment to inquiry -- Use your heart: the commitment to reflection -- Use your hands: the commitment to practice -- Mastering the touch: how can I help? -- Recommended reading
Dimensions
unknown
Edition
1st ed.
Extent
xxxi, 173 p.
Form of item
  • online
  • electronic
Other physical details
ill.
Reproduction note
Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
Specific material designation
remote
System control number
  • EBC700433
  • (MiAaPQ)EBC700433
  • (Au-PeEL)EBL700433
  • (CaPaEBR)ebr10513987
  • (CaONFJC)MIL337469
  • (OCoLC)757394211

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