The Resource Why customers leave : (and how to win them back), (ebook)

Why customers leave : (and how to win them back), (ebook)

Label
Why customers leave : (and how to win them back)
Title
Why customers leave
Title remainder
(and how to win them back)
Creator
Contributor
Author
Subject
Genre
Language
eng
Summary
Discover the 24 reasons people are leaving you for competitors and how to win them back. In Why Customers Leave, popular customer experience and marketing speaker David Avrin makes a compelling case for customer experience as a bankable differentiator in an era of vast marketplace choices. The book lays out the very visible reasons for the recent shift in customer mindset and expectation, illustrates the myriad ways that companies inadvertently drive customers and prospects to competitors, and offers a multitude of creative strategies and tactics to attract and retain new prospects. In the book, David explores and articulates the disturbing new dynamic that has arisen from easy-to-find, one-click-away, at-your-fingertips options: "We have become a world of impatient, intolerant and demanding customers, and we move on quickly if inconvenienced in any way. Don't blame the millennials! We have seen the enemy, and it is all of us."
Cataloging source
Midwest
http://library.link/vocab/creatorName
Avrin, David
Dewey number
658.812
Index
no index present
Literary form
non fiction
Nature of contents
dictionaries
http://library.link/vocab/relatedWorkOrContributorName
hoopla digital
http://library.link/vocab/subjectName
  • Customer relations
  • Consumer satisfaction
  • Communication in marketing
  • Consumer behavior
  • Electronic books
Target audience
adult
Label
Why customers leave : (and how to win them back), (ebook)
Link
Instantiates
Publication
Distribution
Color
multicolored
Dimensions
unknown
Extent
1 online resource
Form of item
  • online
  • electronic
Governing access note
Digital content provided by hoopla
Isbn
9781632658371
Isbn Type
(electronic bk.)
Publisher number
MWT12463424
Specific material designation
remote
System control number
MWT12463424
System details
Mode of access: World Wide Web
Label
Why customers leave : (and how to win them back), (ebook)
Link
Publication
Distribution
Color
multicolored
Dimensions
unknown
Extent
1 online resource
Form of item
  • online
  • electronic
Governing access note
Digital content provided by hoopla
Isbn
9781632658371
Isbn Type
(electronic bk.)
Publisher number
MWT12463424
Specific material designation
remote
System control number
MWT12463424
System details
Mode of access: World Wide Web

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