The Resource Win the customer : 70 simple rules for sensational service, Flavio Martins, (ebook)

Win the customer : 70 simple rules for sensational service, Flavio Martins, (ebook)

Label
Win the customer : 70 simple rules for sensational service
Title
Win the customer
Title remainder
70 simple rules for sensational service
Statement of responsibility
Flavio Martins
Creator
Contributor
Author
Subject
Language
eng
Summary
Great companies distinguish themselves from the competition by providing their customers with something truly special, something beyond price point that can't be duplicated: unique, outstanding customer service experiences. Win the Customer cuts right to the chase, giving readers practical, powerful techniques for energizing the way they interact with the people who drive their business. Filled with examples and inspiration, the book shows readers how to: Align the business around a customer service mission * Make every employee a customer service agent * Create an environment in which exceptional service experiences can happen * Humanize customer service, virtually and in person * Find a way to say "yes" even when the answer is "no" * Ask fewer questions-and provide more answers * Use words that win customers * Empower employees to find innovative solutions * Learn from your critics * Exploit your customer's pain points, but never the customer * Allow for random acts of WOW-they're often the most memorable * And much more When it comes to service, satisfaction is a short-sighted goal. Follow the simple rules in this book and transform ordinary customers into lifelong fans
Cataloging source
Midwest
http://library.link/vocab/creatorName
Martins, Flavio
Dewey number
658.8/12
Index
no index present
Literary form
non fiction
Nature of contents
dictionaries
http://library.link/vocab/relatedWorkOrContributorName
hoopla digital
http://library.link/vocab/subjectName
  • Customer services
  • Consumer satisfaction
  • Customer relations
  • Electronic books
Target audience
adult
Label
Win the customer : 70 simple rules for sensational service, Flavio Martins, (ebook)
Link
Instantiates
Publication
Distribution
Carrier category
online resource
Carrier category code
  • cr
Carrier MARC source
rdacarrier
Color
multicolored
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Dimensions
unknown
Extent
1 online resource
Form of item
  • online
  • electronic
Governing access note
Digital content provided by hoopla
Isbn
9780814436257
Isbn Type
(electronic bk.)
Media category
computer
Media MARC source
rdamedia
Media type code
  • c
Publisher number
MWT12201235
Specific material designation
remote
Stock number
12201235
System control number
MWT12201235
System details
Mode of access: World Wide Web
Label
Win the customer : 70 simple rules for sensational service, Flavio Martins, (ebook)
Link
Publication
Distribution
Carrier category
online resource
Carrier category code
  • cr
Carrier MARC source
rdacarrier
Color
multicolored
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Dimensions
unknown
Extent
1 online resource
Form of item
  • online
  • electronic
Governing access note
Digital content provided by hoopla
Isbn
9780814436257
Isbn Type
(electronic bk.)
Media category
computer
Media MARC source
rdamedia
Media type code
  • c
Publisher number
MWT12201235
Specific material designation
remote
Stock number
12201235
System control number
MWT12201235
System details
Mode of access: World Wide Web

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