The Resource Win the customer : 70 simple rules for sensational service, Flavio Martins, (eaudio)

Win the customer : 70 simple rules for sensational service, Flavio Martins, (eaudio)

Label
Win the customer : 70 simple rules for sensational service
Title
Win the customer
Title remainder
70 simple rules for sensational service
Statement of responsibility
Flavio Martins
Creator
Contributor
Narrator
Subject
Genre
Language
eng
Summary
"Great companies distinguish themselves from the competition by providing their customers with something truly special, something beyond price point that can't be duplicated: unique, outstanding customer service experiences. Win the Customer cuts right to the chase, giving readers practical, powerful techniques for energizing the way they interact with the people who drive their business. Filled with examples and inspiration, the book shows readers how to: Align the business around a customer service mission - Make every employee a customer service agent - Create an environment in which exceptional service experiences can happen - Humanize customer service, virtually and in person - Find a way to say "yes" even when the answer is "no" - Ask fewer questions-and provide more answers - Use words that win customers - Empower employees to find innovative solutions - Learn from your critics - Exploit your customer's pain points, but never the customer - Allow for random acts of WOW-they're often the most memorable - And much more When it comes to service, satisfaction is a short-sighted goal. Follow the simple rules in this book and transform ordinary customers into lifelong fans."
Member of
Accompanying matter
technical information on music
Additional physical form
Downloadable applications available for access via iOS 4.0+ devices (iPhone, iPad, iPod Touch) and Android 2.1+ devices.
Cataloging source
MdPfRBL
http://library.link/vocab/creatorName
Martins, Flavio
Form of composition
not applicable
Format of music
not applicable
Literary text for sound recordings
other
Music parts
not applicable
PerformerNote
Narrated by Don Hagen
http://library.link/vocab/relatedWorkOrContributorName
  • Hagen, Don
  • RBdigital
  • Recorded Books, Inc
Series statement
Your coach in a box
http://library.link/vocab/subjectName
Business
Transposition and arrangement
not applicable
Label
Win the customer : 70 simple rules for sensational service, Flavio Martins, (eaudio)
Link
Instantiates
Publication
Note
  • Downloadable audio file
  • Title from title screen
Antecedent source
unknown
Capture and storage technique
unknown
Color
not applicable
Configuration of playback channels
unknown
Dimensions
  • not applicable
  • unknown
Edition
Unabridged.
Extent
1 online resource (6 hr., 34 min.)
File format
unknown
Form of item
online
Governing access note
Access restricted to subscribing institutions
Groove width / pitch
not applicable
Isbn
9781501928789
Kind of cutting
not applicable
Kind of disc cylinder or tape
not applicable
Kind of material
unknown
Level of compression
unknown
Publisher number
Z12453
Quality assurance targets
unknown
Reformatting quality
access
Sound
sound
Special playback characteristics
digital recording
Specific material designation
  • other
  • remote
Speed
other
System control number
rbdZ12453
System details
  • Mode of access: World Wide Web
  • Requires OneClick Digital Media Manager
  • System requirements: 200 MB of free disk space, 512 MB of RAM, Windows Installer 3.1, Microsoft .NET Framework 4 (x86 and x64), Windows Media Player 10 QA
Tape configuration
not applicable
Tape width
not applicable
Label
Win the customer : 70 simple rules for sensational service, Flavio Martins, (eaudio)
Link
Publication
Note
  • Downloadable audio file
  • Title from title screen
Antecedent source
unknown
Capture and storage technique
unknown
Color
not applicable
Configuration of playback channels
unknown
Dimensions
  • not applicable
  • unknown
Edition
Unabridged.
Extent
1 online resource (6 hr., 34 min.)
File format
unknown
Form of item
online
Governing access note
Access restricted to subscribing institutions
Groove width / pitch
not applicable
Isbn
9781501928789
Kind of cutting
not applicable
Kind of disc cylinder or tape
not applicable
Kind of material
unknown
Level of compression
unknown
Publisher number
Z12453
Quality assurance targets
unknown
Reformatting quality
access
Sound
sound
Special playback characteristics
digital recording
Specific material designation
  • other
  • remote
Speed
other
System control number
rbdZ12453
System details
  • Mode of access: World Wide Web
  • Requires OneClick Digital Media Manager
  • System requirements: 200 MB of free disk space, 512 MB of RAM, Windows Installer 3.1, Microsoft .NET Framework 4 (x86 and x64), Windows Media Player 10 QA
Tape configuration
not applicable
Tape width
not applicable

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